Reservations Officer

Viva Dash Hotel Seminyak; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Viva Dash Hotel Seminyak in Petitenget, Bali, is seeking a Reservations Officer to manage room bookings via phone, email, online channels, and travel agents. You will confirm details, handle changes, cancellations, and coordinate with front office to optimize occupancy.

Day-to-day duties include updating reservation systems, maintaining organized records, and upselling room types, packages, and services to maximize revenue while ensuring guest satisfaction.

Qualifications

• Experience using hotel reservation systems and OTA platforms.
• Excellent customer service and communication skills.
• Sales and upselling abilities to maximize revenue.
• Attention to detail in data entry, payments, and bookings.
• Proficiency in English; additional languages are a plus.
• Ability to work in a fast-paced environment and collaborate with hotel teams.

Responsibilities

• Respond to guest inquiries and provide rate and room information.
• Manage reservation changes and cancellations; coordinate with front office and sales teams to optimize occupancy.
• Update reservation systems and maintain organized records.
• Upsell room types, packages, and services to maximize revenue while enhancing guest experience.

Skills

Reservations management

Customer service

Upselling

English proficiency

Multitasking

Team collaboration

Tools

Hotel reservation systems

OTA platforms

Data entry systems

Job description

Company Description

Viva Dash Hotel Seminyak is a contemporary lifestyle hotel located in one of Bali’s most vibrant leisure destinations. The hotel blends modern design with relaxed, resort-style comfort, attracting both international and domestic guests. With a focus on memorable guest experiences, the property offers stylish rooms, engaging social spaces, and personalized service. Team members work in a dynamic environment that values professionalism, collaboration, and a guest-first mindset. The hotel provides opportunities to grow within the hospitality sector while contributing to a high-energy, service-oriented culture.

Role Description

The Reservations Officer is a full-time, on-site position based at Viva Dash Hotel Seminyak in Petitenget. This role is responsible for handling room reservations via phone, email, online channels, and offline travel agent inquiries, ensuring accurate booking details and timely confirmations. Day-to-day tasks include responding to guest queries, providing rate and room information, managing reservation changes and cancellations, and coordinating with front office and sales teams to optimize room occupancy. The Reservations Officer will update reservation systems, maintain organized records, and follow hotel policies and procedures to support smooth check-in and overall guest satisfaction. The role also involves upselling room types, packages, and services, and proactively addressing guest needs to enhance revenue and the guest experience.

Qualifications

• Strong reservations and booking management skills, with experience using hotel reservation systems and online travel agent platforms.
• Excellent customer service and communication skills, with the ability to handle inquiries professionally and build positive guest relationships.
• Sales and upselling abilities, including promoting room upgrades, packages, and hotel services to maximize revenue.
• Basic knowledge of airline ticketing or travel industry operations is an advantage, especially for coordinating guest itineraries or packages.
• Attention to detail and accuracy in data entry, documentation, and handling payments.
• Proficiency in English; additional language skills are an asset.
• Ability to work in a fast-paced environment, handle multiple tasks, and collaborate with front office and other hotel teams.
• Previous experience in hotel reservations, front office, or related hospitality roles preferred.