Reservation Supervisor

PT MAZARI STAYS HOSPITALITY; Provinsi Bali; On-site; IDR 80,000,000 - 130,000,000; Full time

Job summary

PT MAZARI STAYS HOSPITALITY in Bali seeks a motivated Reservation Supervisor to oversee all booking activities across direct, OTA, travel agents, and other channels. You will lead the Reservations team, coordinate with Front Office, Sales & Marketing, Revenue, and Operations to maximize occupancy and revenue.

The role requires 2–3 years in reservations or related hotel operations, strong knowledge of PMS systems, excellent communication and upselling skills, and a track record of accurate

Qualifications

• 2–3 years in Reservation, Front Office, Sales, or related role in hospitality.
• 1 year in a supervisory role such as Reservation Supervisor.

Responsibilities

• Supervise all reservation activities across multiple channels.

Skills

Reservation management

Upselling

Team leadership

Communication

Negotiation

Tools

PMS systems

MS Office/Google Workspace

Job description

This is a Reservation Supervisor position within a hotel, villa, or hospitality operation. You will supervise and manage all reservation activities across multiple channels, ensuring efficiency, accuracy, and compliance with company standards. You will lead the Reservation team, coordinate with other departments, and drive revenue through effective booking management and upselling.

Key responsibilities

• Supervise and ensure all reservation activities are handled efficiently, accurately, and in accordance with company standards and SOPs
• Manage reservations through various channels, including direct bookings, OTA platforms, travel agents, website, WhatsApp, and other booking channels
• Ensure all reservation details, availability, rates, payment status, and guest information are accurately recorded and updated
• Monitor villa availability and coordinate closely with Front Office, Sales & Marketing, Revenue, and Operations teams to ensure accurate inventory management
• Handle booking inquiries, amendments, cancellations, no‑shows, and special guest requests in a timely and professional manner
• Ensure prompt responses to all reservation inquiries and provide excellent service to prospective and confirmed guests
• Monitor daily reservation activities, booking pace, occupancy, and potential booking opportunities
• Ensure rates, promotions, packages, and booking policies are applied correctly according to management guidelines
• Handle and resolve reservation-related issues and guest concerns professionally and effectively
• Lead, guide, and monitor the Reservation team to achieve performance targets and service standards

About you

• Minimum 2–3 years of experience in Reservation, Front Office, Sales, or a related position within the hotel, villa, or hospitality industry
• Minimum 1 year of experience in a Reservation Supervisor, Senior Reservation, or equivalent supervisory role
• Strong knowledge of hotel and villa reservation procedures and hospitality operations
• Good understanding of OTA platforms, direct bookings, travel agents, and other distribution channels
• Proficient in PMS/reservation systems and Microsoft Office or Google Workspace
• Strong communication, negotiation, and interpersonal skills
• Strong sales and upselling skills with a focus on increasing booking conversion and revenue
• Excellent attention to detail when handling reservations, rates, availability, payments, and guest information
• Strong problem-solving and decision-making skills
• Good leadership and team supervision skills