Reservation Hotel At Travel Agent

SRI TOURISM DMC; Kuta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

SRI Tourism DMC in Bali seeks a detail-focused hotel reservations agent to handle daily bookings from agents and clients, check availability and rates, and coordinate with hotels to meet guest needs.

You will process bookings, amendments, cancellations, and reconfirmations, prepare invoices and confirmations, and monitor payment deadlines and booking cut-offs. A adept at Excel and Microsoft Office with strong English communication will support Sales and Operations for a smooth guest experience.

Qualifications

• Minimum 2 years experience in hotel reservations, travel agency, or hospitality.
• Good English communication skills, written and verbal.
• Detail-oriented, organized and responsible.
• Good communication and problem-solving skills.
• Able to work under pressure and handle multiple bookings.
• Proficient in Microsoft Office, especially Excel and email.
• Experience dealing with hotels and overseas agents is an advantage.

Responsibilities

• Handle daily hotel and accommodation reservations from agents and clients.
• Check availability, rates, room types, inclusions, and booking conditions.
• Process bookings, amendments, cancellations, and reconfirmations.
• Coordinate with hotels regarding guest requests and special arrangements.
• Prepare booking confirmations, invoices, and other reservation documents.
• Monitor payment deadlines, cancellation policies, and booking cut-off dates.
• Follow up on pending bookings and ensure timely confirmation.
• Coordinate with Sales and Operations teams for smooth guest arrangements.
• Handle reservation issues and provide quick solutions when required.

Skills

English communication

Detail-oriented

Organized

Problem-solving

Multi-tasking

Pressure handling

Tools

Microsoft Office

Excel

Job description

Handle daily hotel and accommodation reservations from agents and clients.

Check availability, rates, room types, inclusions, and booking conditions.

Process bookings, amendments, cancellations, and reconfirmations.

Coordinate with hotels regarding guest requests and special arrangements.

Prepare booking confirmations, invoices, and other reservation documents.

Monitor payment deadlines, cancellation policies, and booking cut-off dates.

Follow up on pending bookings and ensure timely confirmation.

Coordinate with Sales and Operations teams for smooth guest arrangements.

Handle reservation issues and provide quick solutions when required.

Requirements

Minimum 2 year experience in hotel reservations, travel agency, or hospitality.

Good English communication skills, written and verbal.

Detail-oriented, organized, and responsible.

Good communication and problem-solving skills.

Able to work under pressure and handle multiple bookings.

Proficient in Microsoft Office, especially Excel and email.

Experience dealing with hotels and overseas agents is an advantage.