Reservation Manager

Divino Gili Air; Nusa Tenggara Barat; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

Divino Gili Air in Indonesia is seeking a Reservation Manager to own the reservation function end-to-end, ensuring every booking from OTA and direct channels is correct, confirmed on time, and entered accurately into the system.

You will manage reservations across OTA extranets, PMS, and channel managers, load rates and promotions, handle amendments and cancellations, and coordinate with Front Office and Sales to optimize booking pace during peak season.

Qualifications

• Minimum 3–5 years of hotel/resort reservations experience.
• At least 2 years at Supervisor or Manager level.
• Hands-on experience with a PMS and a channel manager.
• Strong working knowledge of OTA extranets (Booking.com, Agoda, Airbnb, Expedia).
• Fluent English and Bahasa Indonesia.

Responsibilities

• Handle all incoming reservations OTA, direct email, WhatsApp, phone, walk-in requests and input them accurately into the system
• Confirm bookings promptly; issue confirmation letters, vouchers, and pro-forma invoices
• Maintain room availability, allotment, and inventory across PMS, channel manager, and OTA extranets zero overbooking
• Load rates, packages, and promotions as instructed by management; verify they display correctly on every channel
• Manage amendments, cancellations, no-shows, and refund requests according to policy
• Monitor and reconcile OTA bookings against the PMS daily; resolve mismatches and missing reservations immediately
• Prepare and distribute the daily arrival, departure, and in-house list to Front Office and Housekeeping
• Coordinate with Front Office on arrival readiness and with Sales/Management on booking pace
• Familiar with resort or island operations is an advantage
• Comfortable working in a dynamic environment, willing to be placed in Gili Air, North Lombok

Skills

Fluent English

Bahasa Indonesia fluent

Tools

PMS

Channel Manager

Odoo

Cloudbeds

Mews

SiteMinder

STAAH

Job description

We are looking for a Reservation Manager to own the reservation function end-to-end every booking that enters the property, from OTA and direct channels, arrives correct, is confirmed on time, and lands in the system exactly as the guest booked it.

Key Responsibilities

Handle all incoming reservations OTA, direct email, WhatsApp, phone, walk-in requests and input them accurately into the system

Confirm bookings promptly; issue confirmation letters, vouchers, and pro-forma invoices

Maintain room availability, allotment, and inventory across PMS, channel manager, and OTA extranets zero overbooking

Load rates, packages, and promotions as instructed by management; verify they display correctly on every channel

Manage amendments, cancellations, no-shows, and refund requests according to policy

Monitor and reconcile OTA bookings against the PMS daily; resolve mismatches and missing reservations immediately

Prepare and distribute the daily arrival, departure, and in-house list to Front Office and Housekeeping

Coordinate with Front Office on arrival readiness and with Sales/Management on booking pace

Qualifications

Minimum 3–5 years of experience in hotel/resort reservations, with at least 2 years at Supervisor or Manager level

Hands-on experience with a PMS and a channel manager is required Odoo, Cloudbeds, Mews, SiteMinder, STAAH, or equivalent

Strong working knowledge of OTA extranets (Booking.com, Agoda, Airbnb, Expedia) content, availability, rate loading, and dispute handling

Fluent English, written and spoken you will correspond with guests and agents directly. Bahasa Indonesia fluent

Able to work calmly under high booking volume and respond quickly during peak season

Familiar with resort or island operations is an advantage

Comfortable working in a dynamic environment, willing to be placed in Gili Air, North Lombok