Reservations & Guest Experience Specialist – Bali On-Site

Viva Dash Hotel Seminyak; Kuta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Viva Dash Hotel Seminyak in Petitenget, Bali, is seeking a Reservations Officer to manage room bookings via phone, email, online channels, and travel agents. You will confirm details, handle changes, cancellations, and coordinate with front office to optimize occupancy.

Day-to-day duties include updating reservation systems, maintaining organized records, and upselling room types, packages, and services to maximize revenue while ensuring guest satisfaction.

Qualifications

• Experience using hotel reservation systems and OTA platforms.
• Excellent customer service and communication skills.
• Sales and upselling abilities to maximize revenue.
• Attention to detail in data entry, payments, and bookings.
• Proficiency in English; additional languages are a plus.
• Ability to work in a fast-paced environment and collaborate with hotel teams.

Responsibilities

• Respond to guest inquiries and provide rate and room information.
• Manage reservation changes and cancellations; coordinate with front office and sales teams to optimize occupancy.
• Update reservation systems and maintain organized records.
• Upsell room types, packages, and services to maximize revenue while enhancing guest experience.

Skills

Reservations management

Customer service

Upselling

English proficiency

Multitasking

Team collaboration

Tools

Hotel reservation systems

OTA platforms

Data entry systems

Job description

Viva Dash Hotel Seminyak in Petitenget, Bali, is seeking a Reservations Officer to manage room bookings via phone, email, online channels, and travel agents. You will confirm details, handle changes, cancellations, and coordinate with front office to optimize occupancy.

Day-to-day duties include updating reservation systems, maintaining organized records, and upselling room types, packages, and services to maximize revenue while ensuring guest satisfaction.