Reservations Agent – Vibe Hotel Nusa Dua

Vibe development; Provinsi Bali; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Vibe Hotel Nusa Dua seeks Reservations Agents to join our new 31-key property in Nusa Dua. You will be the first point of contact for guests, handling inquiries and converting them into confirmed bookings. You will communicate with guests through phone, WhatsApp, email, and online booking platforms.

You will enter reservations into the hotel reservation system, send confirmations, and ensure accurate rates including taxes and levies. Excellent English is required.

Qualifications

• Minimum 1 year of experience in hotel reservations or customer-facing hospitality roles.
• Hospitality qualification with an internship completed will be considered.
• Excellent written and spoken English.

Responsibilities

• Respond to guest enquiries via phone, WhatsApp, email and online platforms.
• Provide accurate room rates, including taxes, service charge, and levy.
• Enter reservations accurately into the hotel reservation system.
• Send confirmations and arrival information to guests.
• Follow up on enquiries not yet converted to bookings.
• Manage bookings and handovers for the next shift.
• Handle amendments, cancellations, and no-shows per policy.
• Upsell where appropriate and offer relevant upgrades.

Skills

Customer service

Attention to detail

Communication skills

English proficiency

Shift flexibility

Education

Hospitality internship/qualification

Tools

PMS

Channel Manager

Booking platforms

WhatsApp Business

Job description

Reservations Agent – Vibe Hotel Nusa Dua

Vibe Hotel Nusa Dua is looking for Reservations Agents to join our new 31-key hotel operation in Nusa Dua.

As a Reservations Agent, you will be the first point of contact for guests making room enquiries and bookings. Your role is to provide fast and accurate information, convert enquiries into confirmed reservations, and ensure every booking is handled professionally.

You will communicate with guests through phone, WhatsApp, email, and online booking platforms.

Key Responsibilities

Respond to guest enquiries via phone, WhatsApp, email, and online booking platforms.

Provide accurate room rates, including taxes, service charge, and tourist levy.

Enter reservations accurately into the hotel reservation system.

Send booking confirmations and arrival information to guests.

Follow up on enquiries that have not yet converted into bookings.

Respond to platform messages within the required response time.

Maintain accurate and complete guest information.

Handle booking amendments, cancellations, and no-shows according to hotel policy.

Offer appropriate room upgrades and additional services when relevant.

Communicate clearly with the next shift during handovers.

Escalate unusual requests or issues to the Senior Reservations Agent.

Maintain a professional and helpful guest experience throughout the booking process.

Requirements

Minimum 1 year of experience in hotel reservations, front office, or another customer-facing hospitality role.

Hospitality qualification with a completed internship will also be considered.

Good written and spoken English.

Strong attention to detail and accuracy, especially when handling rates, dates, and guest information.

Comfortable using computers and learning new hotel systems.

Good communication and customer service skills.

Able to work under pressure and handle multiple enquiries.

Willing to work rotating shifts, including nights, weekends, and public holidays.

Preferred Qualifications

Experience using a Property Management System (PMS) or Channel Manager.

Familiarity with Booking.com, Agoda, or Expedia from the hotel side.

Experience using WhatsApp Business or similar messaging platforms.

Previous sales or upselling experience.

Additional language skills, especially Mandarin, Japanese, or Korean.

Which of the following types of qualifications do you have?

How many years' experience do you have as a Reservations Agent?

Do you have customer service experience?

Which of the following languages are you fluent in?