Reservations & Office Admin Specialist

Bali Baby Hire; Denpasar Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Bali Baby Hire in Bali's Tuban area is seeking an Office Admin Specialist to join our busy team. You will handle customer inquiries, reservations and daily office administration with a friendly, detail-oriented approach.

Fluent English is essential as you will communicate with international clients, prepare invoices, manage bookings in our system and coordinate with operations for smooth deliveries and collections.

Qualifications

• Fluent written and spoken English is essential.
• Confident in writing professional emails and responding independently in English.
• Strong computer skills including email, Excel and Google Sheets.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Able to multitask in a busy office environment.
• Good problem-solving skills and initiative.
• Reliable, punctual, honest and responsible.
• Able to work independently and as part of a team.
• Willing to learn new systems and procedures.
• Experience in administration, customer service, reservations or hospitality is preferred.

Responsibilities

• Respond to customer enquiries via email, WhatsApp and social media in professional, friendly English.
• Assist customers with product information, availability, pricing and reservations.
• Process and manage bookings through our online booking system.
• Prepare and send invoices, payment links and booking confirmations.
• Ensure customer details, booking dates and delivery information are accurate.
• Coordinate with our operations team regarding deliveries, collections and customer requirements.
• Handle customer questions, booking changes and concerns professionally and efficiently.
• Maintain accurate booking records and assist with general office administration.

Skills

Customer service

English fluency

Organised

Attention to detail

Multitasking

Communication skills

Tools

Microsoft Excel

Google Sheets

Email management

Job description

Bali Baby Hire in Bali's Tuban area is seeking an Office Admin Specialist to join our busy team. You will handle customer inquiries, reservations and daily office administration with a friendly, detail-oriented approach.

Fluent English is essential as you will communicate with international clients, prepare invoices, manage bookings in our system and coordinate with operations for smooth deliveries and collections.