Customer Service Administrator

Soul Bikes Indonesia; Kuta; On-site; IDR 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Friendly international working环境

Training and career growth

Job summary

Iron Rent Bali in Bali is seeking a responsible and friendly team member to join our motorcycle rental operations. You will greet customers, handle inquiries, and support rentals in a welcoming environment.

You will manage bookings, payments, deposits, contracts, CRM updates, and coordinate deliveries/returns with drivers and mechanics, ensuring bikes are ready for customers and assisting with daily office tasks.

Qualifications

• Good English (speaking and writing).
• Friendly, polite with customers.
• Responsible, honest, and organized.
• Basic computer skills.
• Able to work in a team.
• Experience in customer service, hotel administration, or rental business is a plus.

Responsibilities

• Welcome customers and help with motorcycle rentals.
• Answer WhatsApp messages and customer questions.
• Manage bookings, payments, deposits, and rental contracts.
• Update customer information in our CRM system.
• Organize motorcycle deliveries and returns.
• Coordinate with drivers, mechanics, and other staff.
• Check that motorcycles are ready for customers.
• Resolve customer problems and assist with daily office work.

Skills

English

Customer service

Teamwork

Computer skills

Customer-focused

Job description

Iron Rent Bali is looking for a responsible and friendly person to join our motorcycle rental team.

Responsibilities

Welcome customers and help with motorcycle rentals

Answer WhatsApp messages and customer questions

Manage bookings, payments, deposits, and rental contracts

Update customer information in our CRM system

Organize motorcycle deliveries and returns

Coordinate with drivers, mechanics, and other staff

Check that motorcycles are ready for customers

Solve customer problems and help with daily office work

Requirements

Good English (speaking and writing)

Friendly and polite with customers

Responsible, honest, and organized

Basic computer skills

Able to work in a team

Experience in customer service, or hotel administrator, or rental business is a plus

We Offer

Full-time job in Bali

Competitive salary + bonuses

Friendly international working environment

Training and career growth