Office Admin Specialist – Customer Service & Reservations

Bali Baby Hire; Denpasar Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Bali Baby Hire in Bali's Tuban area is seeking an Office Admin Specialist to join our busy team. You will handle customer inquiries, reservations and daily office administration with a friendly, detail-oriented approach.

Fluent English is essential as you will communicate with international clients, prepare invoices, manage bookings in our system and coordinate with operations for smooth deliveries and collections.

Qualifications

• Fluent written and spoken English is essential.
• Confident in writing professional emails and responding independently in English.
• Strong computer skills including email, Excel and Google Sheets.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Able to multitask in a busy office environment.
• Good problem-solving skills and initiative.
• Reliable, punctual, honest and responsible.
• Able to work independently and as part of a team.
• Willing to learn new systems and procedures.
• Experience in administration, customer service, reservations or hospitality is preferred.

Responsibilities

• Respond to customer enquiries via email, WhatsApp and social media in professional, friendly English.
• Assist customers with product information, availability, pricing and reservations.
• Process and manage bookings through our online booking system.
• Prepare and send invoices, payment links and booking confirmations.
• Ensure customer details, booking dates and delivery information are accurate.
• Coordinate with our operations team regarding deliveries, collections and customer requirements.
• Handle customer questions, booking changes and concerns professionally and efficiently.
• Maintain accurate booking records and assist with general office administration.

Skills

Customer service

English fluency

Organised

Attention to detail

Multitasking

Communication skills

Tools

Microsoft Excel

Google Sheets

Email management

Job description

Office Admin Specialist - Customer Service & Reservations

Bali Baby Hire is looking for a friendly, organised and detail-oriented Office Admin Specialist to join our busy team in Tuban, Bali.

Established in 2008, Bali Baby Hire provides baby equipment hire, airport transfers, pool fencing, babysitting and other family services to international visitors travelling to Bali.

We're looking for someone who enjoys customer service, communicates confidently in English and can help manage our daily bookings and office administration.

Key Responsibilities:

• Respond to customer enquiries via email, WhatsApp and social media in professional, friendly English.
• Assist customers with product information, availability, pricing and reservations.
• Process and manage bookings through our online booking system.
• Prepare and send invoices, payment links and booking confirmations.
• Ensure customer details, booking dates and delivery information are accurate.
• Coordinate with our operations team regarding deliveries, collections and customer requirements.
• Handle customer questions, booking changes and concerns professionally and efficiently.
• Maintain accurate booking records and assist with general office administration.

Requirements:

• Fluent written and spoken English is essential.
• Must be confident writing professional emails and responding to customers independently in English.
• Strong computer skills, including email, Microsoft Excel and Google Sheets.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Able to multitask and manage priorities in a busy office environment.
• Good problem-solving skills and the ability to use initiative.
• Reliable, punctual, honest and responsible.
• Able to work independently and as part of a team.
• Willing to learn new systems and procedures.
• Previous experience in administration, customer service, reservations or hospitality is preferred.

Important - English Language Requirement

As most of our customers are international visitors, this position requires daily communication in English.

Applicants must be able to confidently read, write and respond to customer emails and messages in English without relying on others to translate or prepare responses.

Written and spoken English skills will be assessed during the interview process.

Serious Applicants Only

Please only apply if you are genuinely interested in this position, meet the English language requirements and are willing to attend an interview if invited.

We respect our applicants' time and ask that applicants show the same consideration to our team.

If you are unable to attend a scheduled interview, please notify us in advance.

We're looking for someone with a positive attitude who takes pride in their work and wants to become a valued member of the Bali Baby Hire team.