Reservations Agent | Ayana Bali

Ayana Hospitality; Indonesia; Sur place; IDR 55 800 000 - 83 700 000; Plein temps

Résumé du poste

Ayana Hospitality di Bali sedang mencari Reservations Agent berpengalaman untuk mengelola reservasi, memberikan informasi tarif dan fasilitas hotel, serta menjawab pertanyaan tamu secara profesional.

Anda akan menangani panggilan, pesan, dan email masuk, serta berkoordinasi dengan departemen terkait untuk memastikan pengalaman tamu yang prima. Pelamar dengan minimal 1 tahun pengalaman di perhotelan dan kemampuan bahasa Inggris yang baik diprioritaskan.

Qualifications

• Warga negara Indonesia wajib.
• Minimal 1 tahun pengalaman di posisi serupa di industri perhotelan
• Kemampuan komunikasi lisan & tulisan yang sangat baik
• Lancar berbahasa Inggris; bahasa tambahan jadi nilai tambah
• Keterampilan layanan pelanggan, mendengarkan aktif
• Mampu mengelola banyak tugas secara bersamaan dan prioritas
• Familiar dengan PMS dan Channel Manager adalah nilai plus
• Diploma di Perhotelan, atau bidang terkait; sarjana diinginkan

Responsabilités

• Menangani reservasi dan pemesanan
• Memberi informasi ketersediaan kamar, tarif, dan fasilitas
• Mengelola panggilan masuk, pesan, email, serta menanggapi permintaan tamu
• Berkoordinasi dengan departemen lain untuk pengalaman tamu yang mulus
• Menyimpan catatan reservasi dan informasi tamu secara akurat

Connaissances

Communication skills

Active listening

Customer service

Time management

Formation

Diploma in Hospitality

Bachelor's degree desirable

Outils

PMS knowledge

Channel Manager

Description du poste

Reservations Agent | AYANA BALI

Perusahaan : Ayana Hospitality

Jenis Pekerjaan : Full-Time

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summaries of responsibilities:

• Handling reservations and bookings
• Provide information about room availability, rates, and hotel amenities
• Manage incoming calls, message, emails and respond to guest inquiries
• Coordinate with other departments to ensure smooth guest experience
• Maintain accurate records of reservations and guest information

Requirements

• Only for Indonesian Citizen
• Minimum 1 year experience in the same position or related fields in the hospitality industry
• Excellent written and verbal communication skills
• Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
• Strong phone contact handling skills and active listening
• Customer service-oriented mindset and ability to adapt or respond to different types of characters
• Ability to handle multiple tasks simultaneously, effectively prioritize, and manage time efficiently.
• Familiar with Property Management System (PMS) and Channel Manager is a plus
• Diploma in Hospitality, or other relevant fields. Bachelor's degree is desirable