Reservation Agent | AYANA Midplaza, JAKARTA

Ayana Hospitality; Jakarta Pusat; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Avantages offerts par ce poste

Positive Working

Great Environment

Supportive Team Work

Résumé du poste

AYANA Midplaza, Jakarta, seeks a professional Reservations Agent to manage guest bookings across multiple channels and ensure accurate, efficient reservation processing.

The role involves updating the PMS, handling payments and reports, coordinating transfers, and promoting hotel services to enhance guest experience.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Experience in reservations or front office is advantageous.
• Proficient English, with strong verbal and written communication.
• Skilled with computer systems and hotel management software (Opera desirable).
• Strong attention to detail, organization, and customer focus.

Responsabilités

• Manage reservations via phone, email, and OTAs.
• Input and maintain reservation details in the PMS with accuracy.
• Facilitate payments, documentation, and reporting for bookings.
• Coordinate guest transport and transfers, ensuring clear communication.
• Promote hotel services and amenities to enhance guest stays.

Connaissances

Communication skills

Attention to detail

Customer service orientation

Formation

Bachelor's degree in Hospitality Management

Outils

Opera hotel software

Description du poste

AYANA Midplaza, Jakarta, is seeking a professional and detail-oriented Reservations Agent to join our esteemed team. The successful candidate will be responsible for managing all aspects of guest reservations, ensuring accuracy and efficiency in the reservation process. This role involves handling inquiries via multiple channels, updating booking details in the property management system, and providing exemplary guest service.

Key Responsibilities:

• Manage reservations through various communication channels, including phone calls, emails, and online travel agency extranets.
• Input and maintain reservation details in the property management system (PMS), ensuring accuracy in room availability, rates, and guest preferences.
• Facilitate payment processes, assist with documentation, and generate reports related to bookings, cancellations, and no-shows.
• Coordinate guest transportation and transfer services, ensuring all logistics are confirmed and communicated to relevant parties.
• Engage with guests to promote hotel services and amenities, providing knowledgeable recommendations to enhance their stay.

Requirements

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience in a reservations or front office role within the hospitality industry is an advantage.
• Proficient in English, with excellent verbal and written communication skills.
• Skilled in using computer systems and hotel management software (experience with Opera is desirable).
• High attention to detail, strong organizational skills, and a customer-oriented approach.

Benefits

• Positive Working
• Great Environment
• Supportive Team Work