Reservation Supervisor | AYANA Komodo

Ayana Hospitality; Komodo; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

AYANA Komodo is seeking a reliable Reservation Supervisor to lead the Reservation team and support revenue goals through effective selling and system management.

Responsibilities include supervising daily operations, ensuring reservation accuracy, and maintaining high-quality guest communication across phone, email, and internal systems. The role requires leadership, data integrity in Opera PMS, and strong customer service focus.

Qualifications

• Diploma in Hospitality or related field; degree is a plus.
• Experience in Front Office or Reservations; supervisory experience preferred.
• Strong English communication skills (spoken and written).
• Proficient in Opera PMS and basic hotel software; Microsoft Office skills required.

Responsibilities

• Supervise Reservation team to meet service and performance standards.
• Ensure accurate data entry and updates in Opera, including room allotments, rate codes, and special packages.
• Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems.
• Manage Opera and track issues; prepare related reports and audits.
• Support the department with training, scheduling, guest complaint handling, and service recovery procedures.

Skills

Reservation leadership

English proficiency

Team leadership

Upselling skills

Education

Diploma in Hospitality

Hospitality degree (plus)

Tools

Opera PMS

Microsoft Office

Job description

AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management.

Responsibilities

• Supervise and support the Reservation team to meet service and performance standards.
• Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages.
• Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems.
• Manage system tools Opera, track issues, and prepare related reports and audits.
• Support the department with team training, scheduling, guest complaint handling, and service recovery procedures.

• Diploma in Hospitality or related field; degree is a plus.
• Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable.
• Strong communication skills in English (spoken and written).
• Proficient in Opera PMS and basic hotel software; Microsoft Office skills required.
• Organized, team-oriented, service-driven, and confident in handling guest needs and system operations.