Reservation Agent (Bali based) | AYANA Komodo

AYANA Hospitality; Komodo; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Great Environment

Supportive Team Work

Job summary

AYANA Komodo is seeking a passionate Reservations Agent to manage guest bookings across channels and ensure accurate reservation management in Opera. You will assist with payments, boat transfers, and upsell hotel services while delivering excellent communication and guest support.

Open to fresh graduates with strong motivation to learn; proficiency in English and basic hotel systems (Opera) are preferred. Prior hospitality exposure is advantageous in a supportive team environment.

Qualifications

• Educational background in Hospitality or related fields.
• Open to fresh graduates; prior hospitality experience is an advantage.

Responsibilities

• Handle multi-channel inquiries and reservations: manage requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
• Reservation system management: enter, update, and verify bookings in Opera PMS, including special packages, rate codes, room availability, and guest preferences.
• Payment and documentation coordination: follow up on booking payments, prepare LOAs, monitor cancellations, and maintain daily/no-show reports.
• Support boat and transportation bookings: handle cruise/boat inquiries, confirm schedules, arrange payments, and coordinate logistics with the operations team.
• Guest communication and upselling: respond to inquiries, upsell room types and hotel amenities, and ensure high-quality guest interactions through professional communication.

Skills

Multi-channel inquiries

Opera PMS

Payments coordination

Boat/transport bookings

Upselling

Guest communication

English proficiency

Hospitality education

Fresh graduates welcome

Attention to detail

Education

Hospitality degree or related

Tools

WhatsApp

OTA extranets

Booking systems

Job description

AYANA Komodo is looking for a passionate and detail-oriented Reservations Agent to handle guest bookings across multiple channels and ensure accurate reservation management in Opera. You’ll assist with payments, boat transfers, and upsell hotel services while delivering excellent communication and guest support.

Responsibilities:

• Handle multi-channel inquiries and reservations: manage reservation requests via phone, email, OTA extranets, and WhatsApp, including updates, changes, and cancellations.
• Reservation system management: enter, update, and verify bookings in PMS (Opera), including special packages, rate codes, room availability, and guest preferences.
• Payment and documentation coordination: follow up on booking payments, prepare Letters of Authorization (LOA), monitor cancellations, and maintain daily and no-show reports.
• Support boat and transportation bookings: handle cruise/boat inquiries, confirm schedules, arrange payments, and coordinate logistics with the operational team.
• Guest communication and upselling: respond to inquiries, upsell room types and hotel amenities, and ensure high-quality guest interactions through professional written and verbal communication.
• Educational background in Hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Able to communicate clearly in English (spoken and written).
• Comfortable using computers and basic hotel systems (Opera experience is a plus).
• Has a good attitude, is organized, and pays attention to detail.
• Positive Working
• Great Environment
• Supportive Team Work