Reservation Supervisor — Lead Front Office & Revenue

Ayana Hospitality; Komodo; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

AYANA Komodo is seeking a reliable Reservation Supervisor to lead the Reservation team and support revenue goals through effective selling and system management.

Responsibilities include supervising daily operations, ensuring reservation accuracy, and maintaining high-quality guest communication across phone, email, and internal systems. The role requires leadership, data integrity in Opera PMS, and strong customer service focus.

Qualifications

• Diploma in Hospitality or related field; degree is a plus.
• Experience in Front Office or Reservations; supervisory experience preferred.
• Strong English communication skills (spoken and written).
• Proficient in Opera PMS and basic hotel software; Microsoft Office skills required.

Responsibilities

• Supervise Reservation team to meet service and performance standards.
• Ensure accurate data entry and updates in Opera, including room allotments, rate codes, and special packages.
• Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems.
• Manage Opera and track issues; prepare related reports and audits.
• Support the department with training, scheduling, guest complaint handling, and service recovery procedures.

Skills

Reservation leadership

English proficiency

Team leadership

Upselling skills

Education

Diploma in Hospitality

Hospitality degree (plus)

Tools

Opera PMS

Microsoft Office

Job description

AYANA Komodo is seeking a reliable Reservation Supervisor to lead the Reservation team and support revenue goals through effective selling and system management.

Responsibilities include supervising daily operations, ensuring reservation accuracy, and maintaining high-quality guest communication across phone, email, and internal systems. The role requires leadership, data integrity in Opera PMS, and strong customer service focus.