Front Desk Agent | Ayana Komodo

Ayana Hospitality; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Ayana Hospitality in Indonesia seeks a Front Desk Agent to deliver courteous, efficient check-in/check-out services and process payments, while informing guests about room types, rates, and hotel facilities.

You will handle guest requests, manage reservations in Opera, and coordinate with other departments to ensure smooth front desk operations in line with hotel policies.

Qualifications

• Education in Hospitality or related fields.
• Fresh graduates welcome; motivation to learn; hospitality background advantageous.
• Basic computer literacy and experience with hotel management systems (Opera preferred).
• Cash and credit card handling responsibilities.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Provide friendly and efficient check-in/check-out services and process payments.
• Maintain knowledge of room types, rates, and hotel services to answer guest inquiries.
• Handle guest requests, complaints, and emergencies promptly.
• Manage reservations in Opera, including room blocking, keys, and wake-up calls.
• Support communication with other departments and participate in team briefings.

Skills

Customer service

Communication

Multitasking

Education

Hospitality or related fields

Tools

Opera

Job description

The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providingcomprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.

Key Responsibilities

• Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
• Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
• Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
• Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.
• Support smooth communication with other departments and participate in team briefings and sustainability programs.

Requirements

• Educational background in Hospitality or related fields.
• Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
• Basic computer literacy, including experience with hotel management systems (Opera preferred).
• Responsible handling of cash and credit card processes.
• Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.