Reservation Staff - Grun Resorts

Stilt Studios; Provinsi Bali; On-site; IDR 46,872,000 - 80,352,000; Full time

Job summary

Stilt Studios in Bali is seeking a hotel reservations agent responsible for handling bookings via phone, email, WhatsApp, and OTA channels. You will check availability, confirm reservations, and input data into the PMS, ensuring accuracy and efficiency.

You will coordinate with Front Office, Sales, and Finance, provide information on rates and promotions, and handle amendments, cancellations, and special requests while delivering excellent service in English. The role is based in Uluwatu, Bali.

Qualifications

• Minimum Diploma (D3) in Hospitality, Tourism, or related fields.
• Minimum 1 year of experience in hotel reservations is preferred.
• Good communication and customer service skills.
• Familiar with hotel reservation systems (PMS) and OTA platforms.
• Good command of English, both written and spoken.
• Detail-oriented, organized, and able to work under pressure.

Responsibilities

• Handle room reservations through phone, email, WhatsApp, and OTA.
• Check room availability and process booking confirmations.
• Input and update reservation data in the hotel system (PMS).
• Handle booking amendments, cancellations, and special requests.
• Coordinate with Front Office, Sales, and Finance Departments.
• Provide accurate information regarding room rates, promotions, and hotel facilities.

Skills

Customer service

Communication

Attention to detail

Organized

English proficiency

Work under pressure

Team coordination

Education

Diploma (D3) in Hospitality/Tourism

Tools

PMS (Property Management System)

OTA platforms

Job description

Handle room reservations through phone, email, WhatsApp, and OTA. Check room availability and process booking confirmations. Input and update reservation data in the hotel system (PMS). Handle booking amendments, cancellations, and special requests. Coordinate with Front Office, Sales, and Finance Departments. Provide accurate information regarding room rates, promotions, and hotel facilities.

Key responsibilities

Handle room reservations through phone, email, WhatsApp, and OTA

Check room availability and process booking confirmations

Input and update reservation data in the hotel system (PMS)

Handle booking amendments, cancellations, and special requests

Coordinate with Front Office, Sales, and Finance Departments

Provide accurate information regarding room rates, promotions, and hotel facilities

About you

Minimum Diploma (D3) in Hospitality, Tourism, or related fields

Minimum 1 year of experience in hotel reservations is preferred

Good communication and customer service skills

Familiar with hotel reservation systems (PMS) and OTA platforms

Good command of English, both written and spoken

Detail-oriented, organized, and able to work under pressure

Willing to be placed in Uluwatu, Bali