Reservation Supervisor

Four Points by Sheraton; Tembeling; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Four Points by Sheraton Lagoi Bay is seeking a Reservations Associate to oversee accuracy of room blocks, handle reservations via phone, fax, or mail, and ensure correct rates and policies. You will input data into the reservation system and communicate procedures to guests.

The role involves training and supporting staff, upholding brand standards, and delivering friendly, efficient service to guests and travel partners in a dynamic hotel environment.

Qualifications

• High school diploma or GED
• At least 2 years of related work experience
• At least 1 year of supervisory experience

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Input and access data in reservation system; process requests, changes, and cancellations.
• Explain rates, guarantees, cancellation policies, and special requests to guests.
• Train, schedule, and coach front desk team on Reservations procedures; uphold company policies.

Skills

Reservation system proficiency

Telephone etiquette

Education

High school diploma or GED

Job description

Additional Information

• Job Number: 26137394
• Job Category: Reservations
• Location: Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kawasan Pariwisata International Lagoi, Sebong Lagoi, Kecamatan Teluk Sebong, Kabupaten Bintan, Indonesia VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escal… Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Equal Opportunity Employer Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Company & Brand Information

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.