Reservation Agent

Tjendana Corp.; Denpasar; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

TRM Hospitality in Denpasar, Bali is seeking a Reservations Agent to handle reservations for multiple resort and villa properties. You will process bookings from OTAs, direct channels, travel agents, and corporate clients with accuracy and efficiency.

You will monitor availability and rates across properties, provide guests with accurate information, coordinate with Front Office, Sales, Revenue, and operations, and ensure smooth reservation handling and timely responses.

Qualifications

• Minimum 1–2 years of experience in Reservations.
• Experience handling cluster or multi-property reservations is highly preferred.
• Good understanding of reservation procedures, room inventory, rates, availability, and booking channels.
• Familiar with OTA platforms, direct bookings, travel agents, and corporate reservations.

Responsibilities

• Handle and manage reservations for multiple properties.
• Process bookings from OTAs, direct bookings, travel agents, corporate clients.
• Monitor room availability, inventory, rates, and booking status across properties.
• Provide accurate information regarding room types, rates, packages, promotions, facilities, cancellation policies, and payment procedures.
• Respond to guest inquiries, reservation requests, amendments, cancellations, and special requests promptly and professionally.
• Ensure all reservations are recorded accurately and updated in the PMS or reservation systems.
• Coordinate with Front Office, Sales, Revenue, and operations across properties to ensure smooth reservation handling and guest satisfaction.
• Monitor booking confirmations, payment status, and reservation discrepancies, and follow up when necessary.
• Assist in maintaining updated room rates, availability, promotional offers, and property information across booking channels.
• Prepare reservation reports, booking summaries, and other administrative documentation as required.

Skills

Communication skills

Coordination

Problem-solving

Attention to detail

Organizational skills

Ability to work under pressure

English language proficiency

Tools

Microsoft Office

Google Workspace

PMS / reservation systems

Job description

Marketing# Reservation AgentBuluh Indah, Denpasar, BaliFull-timeOpen position01## Job description- Handle and manage reservations for multiple resort and villa properties under TRM Hospitality. - Process booking requests from various channels, including Online Travel Agents (OTAs), direct bookings, travel agents, corporate clients, and other reservation platforms. - Monitor room availability, inventory, rates, and booking status across all properties to ensure accurate reservation management. - Provide accurate information regarding room types, rates, packages, promotions, facilities, cancellation policies, and payment procedures to prospective guests. - Respond to guest inquiries, reservation requests, amendments, cancellations, and special requests promptly and professionally. - Ensure all reservations are recorded accurately and updated in the Property Management System (PMS) or relevant reservation systems. - Coordinate with Front Office, Sales, Revenue, and operational teams across properties to ensure smooth reservation handling and guest satisfaction. - Monitor booking confirmations, payment status, and reservation discrepancies, and follow up when necessary. - Assist in maintaining updated room rates, availability, promotional offers, and property information across booking channels. - Prepare reservation reports, booking summaries, and other administrative documentation as required. - Handle multiple reservation requests simultaneously while maintaining accuracy, efficiency, and attention to detail. - Maintain professional communication with guests, travel agents, and business partners while supporting the company's service standards.02## RequirementsMinimum 1–2 years of experience in Reservations, preferably in hotel, resort, or villa operations. Experience handling cluster or multi-property reservations is highly preferred. Good understanding of reservation procedures, room inventory, rates, availability, and booking channels. Familiar with OTA platforms, direct bookings, travel agents, and corporate reservations. Good communication, coordination, and problem-solving skills. - Strong attention to detail, organizational skills, and ability to work under pressure. - Good command of English, both written and spoken. - Proficient in Microsoft Office or Google Workspace; experience with hotel PMS or reservation systems is an advantage. - Able to work independently and collaboratively with teams across multiple properties. - Willing to be placed at TRM Hospitality Head Office and manage reservations for multiple resort and villa properties.