RESERVATION STAFF

Kba Dmc; Denpasar; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

KBA DMC in Bali seeks a detail-oriented Reservation Staff to join our growing team. You will handle reservations for hotels, tours, transfers and other travel services, communicating clearly with international agents and partners.

We value accuracy, proactive service, and the ability to coordinate with hotels, suppliers and internal teams to ensure smooth bookings. Fluency in English and teamwork are essential for success in this role.

Qualifications

• Minimum 1 year of experience in reservations, hospitality, travel agency, or a related field.
• Good command of written and spoken English.
• Strong communication, coordination, and problem-solving skills.
• Detail-oriented, organized, and able to work under pressure.
• Familiar with Microsoft Office and reservation systems.
• Knowledge of Tourplan or other travel booking systems will be an advantage.
• Able to work independently and as part of a team.

Responsibilities

• Handle daily reservation requests from international travel agents and business partners.
• Process bookings for hotels, tours, transfers, and other travel services.
• Coordinate with hotels, suppliers, and internal operation teams to ensure smooth booking arrangements.
• Follow up on booking confirmations, amendments, cancellations, and special requests.
• Ensure booking details, rates, availability, and travel documents are accurate.
• Maintain proper reservation records and update booking systems.
• Respond to inquiries and provide timely assistance to business partners.

Skills

Reservation handling

English communication

Customer service

Microsoft Office

Booking systems

Tourplan

Teamwork

Tools

Tourplan

Microsoft Office

Job description

KBA DMC is looking for a detail-oriented, proactive, and service-minded Reservation Staff to join our growing team in Bali.

If you have a passion for the travel and hospitality industry, enjoy handling reservations, and are committed to providing excellent service, we would love to hear from you!

Key Responsibilities

Handle daily reservation requests from international travel agents and business partners.

Process bookings for hotels, tours, transfers, and other travel services.

Coordinate with hotels, suppliers, and internal operation teams to ensure smooth booking arrangements.

Follow up on booking confirmations, amendments, cancellations, and special requests.

Ensure booking details, rates, availability, and travel documents are accurate.

Maintain proper reservation records and update booking systems.

Respond to inquiries and provide timely assistance to business partners.

Qualifications

Minimum 1 year of experience in reservations, hospitality, travel agency, or a related field.

Good command of written and spoken English.

Strong communication, coordination, and problem-solving skills.

Detail-oriented, organized, and able to work under pressure.

Familiar with Microsoft Office and reservation systems.

Knowledge of Tourplan or other travel booking systems will be an advantage.

Able to work independently and as part of a team.

What We Offer

Opportunity to grow within an established Destination Management Company.

Supportive and collaborative working environment.

Professional development in the travel and hospitality industry.