Corporate Reservation Manager

Lifestyle Retreats Indonesia; Provinsi Bali; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The Balé Nusa Dua, part of Lifestyle Retreats Indonesia, seeks an experienced reservations leader to manage a multi-property reservations team. You will oversee staffing, training, and processes to ensure flawless guest handling and optimal inventory control.

Ideal candidates bring 3–5 years in hotel reservations with supervisory experience, strong leadership, and a hands-on approach to optimizing distribution channels and OTA connectivity.

Qualifications

• Minimum 3–5 years of experience in hotel reservations, including supervisory or managerial experience.
• Strong leadership and people management skills for guiding the reservations team.
• Solid understanding of reservation procedures, room inventory, rate structures and conditions, distribution channels, and OTA management.
• Proficiency in hotel PMS platforms; familiarity with Channel Managers and OTA extranets is a plus.

Responsibilities

• Lead, motivate, coach and develop the reservations team.
• Monitor team performance and ensure SOP compliance.
• Drive continuous operational improvement across multiple properties.
• Coordinate with property teams and corporate stakeholders to maintain service standards.

Skills

Leadership

People management

Reservation procedures

Workload prioritization

Tools

Hotel PMS platforms

VHP

GuestPro

Channel Managers

OTA extranets

Job description

The Balé Nusa Dua, a luxury boutique resort managed by Lifestyle Retreats, is part of a collection of distinctive hospitality destinations committed to delivering exceptional service and creating memorable guest experiences.

Qualifications:

Minimum 3–5 years of experience in hotel reservations, including proven supervisory or managerial experience, preferably within luxury villas, boutique hotels, or multi-property hospitality operations.

Strong leadership and people management skills, with the ability to lead, motivate, coach, and develop the reservations team.

Strong understanding of reservation procedures, room inventory, rate structures and conditions, distribution channels, and OTA management.

Proficient in hotel PMS platforms, with experience in VHP and/or GuestPro considered an advantage, as well as familiarity with Channel Managers and OTA extranets.

Strong analytical, organizational, and problem-solving skills, with the ability to prioritize workloads, improve workflows, manage competing operational demands, and maintain consistent standards across multiple properties.

Ability to monitor team performance, ensure compliance with established SOPs, and drive continuous operational improvement.

Excellent communication and interpersonal skills, with the ability to coordinate effectively with property teams and corporate stakeholders.

Fluent in English, both written and spoken. Additional languages are an advantage.

Highly detail-oriented, proactive, and results-driven, with a passion for hospitality excellence and continuous improvement.