Guest Experience Supervisor | Hospitality Leader In Bali

Savaya Group; Indonesia; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Health & wellness benefits

Career advancement

Paid time off

Employee meals

Uniform provided

Discounts on stays

Training programs

Job summary

Savaya Group seeks a Customer Service Executive to deliver exceptional hospitality experiences in Denpasar, Bali. You will greet guests, handle reservations, respond to inquiries, and coordinate with hotel teams to ensure flawless service.

The role requires strong communication, problem-solving, and a passion for guest satisfaction, with on-site work in a vibrant, luxury-focused environment. Fluency in Indonesian and English is essential.

Qualifications

• Experience in a customer service or guest relations role, preferably in hospitality.
• Excellent communication and interpersonal skills with a polished presentation.
• Strong problem-solving abilities and a calm, professional demeanor under pressure.
• Familiarity with hotel management software (PMS) and booking systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be able to work on-site in Denpasar, Bali, ID.
• A genuine passion for providing outstanding customer service.
• Proficiency in both Bahasa Indonesia and English is required; other languages are a plus.
• High school diploma or equivalent; a degree or diploma in Hospitality Management is highly desirable.
• Team player with a proactive attitude and willingness to go the extra mile.

Responsibilities

• Greet and assist guests with a warm and professional demeanor.
• Manage guest reservations, check-ins, and check-outs efficiently.
• Respond to guest inquiries and requests in a timely and helpful manner.
• Resolve guest complaints and issues with empathy and promptness, ensuring guest satisfaction.
• Provide information about hotel services, local attractions, and amenities.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest needs.
• Handle payment transactions and maintain accurate records.
• Promote loyalty programs and special offers to guests.
• Ensure all guest interactions uphold the brand's standards of luxury and service.
• Contribute to a positive and collaborative work environment for the entire team.

Skills

Interpersonal skills

Communications

Bilingual: Bahasa Indonesia & English

Problem-solving

Professional demeanor

Education

High school diploma or equivalent

Hospitality degree (desirable)

Tools

PMS & Booking systems

Job description

Customer Service Executive - Hospitality Focus

About the Role Our client, a premier hospitality group, is seeking an exceptional Customer Service Executive to join their esteemed team in beautiful Denpasar, Bali, ID. This role is central to delivering unparalleled guest experiences, ensuring every visitor feels welcomed, valued, and well-cared for. You will be the face of our brand, managing guest inquiries, resolving issues promptly, and exceeding expectations. This is an on-site position, perfectly suited for individuals who thrive in a vibrant, guest-centric environment within Denpasar. We are looking for candidates with outstanding interpersonal skills, a passion for service, and a commitment to maintaining the highest standards of hospitality. Your dedication will contribute significantly to our reputation for excellence in the tourism and hospitality sector.

Key Responsibilities

• Greet and assist guests with a warm and professional demeanor.
• Manage guest reservations, check-ins, and check-outs efficiently.
• Respond to guest inquiries and requests in a timely and helpful manner.
• Resolve guest complaints and issues with empathy and promptness, ensuring guest satisfaction.
• Provide information about hotel services, local attractions, and amenities.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest needs.
• Handle payment transactions and maintain accurate records.
• Promote loyalty programs and special offers to guests.
• Ensure all guest interactions uphold the brand's standards of luxury and service.
• Contribute to a positive and collaborative work environment for the entire team.

Requirements

• Proven experience in a customer service or guest relations role, preferably in hospitality.
• Exceptional communication and interpersonal skills with a polished presentation.
• Strong problem-solving abilities and a calm, professional demeanor under pressure.
• Familiarity with hotel management software (PMS) and booking systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be able to work on-site in Denpasar, Bali, ID.
• A genuine passion for providing outstanding customer service.
• Proficiency in both Bahasa Indonesia and English is required; other languages are a plus.
• High school diploma or equivalent; a degree or diploma in Hospitality Management is highly desirable.
• Team player with a proactive attitude and willingness to go the extra mile.

Benefits

• Competitive salary and gratuity opportunities.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within a renowned hospitality group.
• A dynamic and rewarding work environment in Denpasar.
• Paid time off and holiday benefits.
• Employee meals and uniform provided.
• Discounts on hotel stays and services.
• Training programs focused on guest service excellence and leadership development.
• Chance to be part of an iconic brand in the hospitality industry.