Reservation Agent

AccorHotels Indonesia; Garut; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Discounted rates on Accor worldwide

Learning programs through Accor Academ

Career development within property and

Corporate Social Responsibility like P

Job summary

AccorHotels Indonesia is hiring a Reservations Agent to greet guests and set the tone for an exceptional experience from the moment they arrive. You will handle reservations, upsell services, and guide guests with property facilities and special requests.

The role emphasizes guest-centric service, accuracy in the system, and the ability to communicate clearly in English. Join a global hospitality leader that supports career growth and development across properties.

Qualifications

• Guest focused personality is essential.
• Experience with Opera Cloud or a related system is preferred.
• Strong interpersonal and problem solving abilities.
• Fluency in English; additional languages are a plus.

Responsibilities

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and maximize revenue through up-selling.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservations, enter rooming lists, and update information in the system.

Skills

Guest focus

Opera Cloud

Interpersonal skills

English fluency

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

1. Consistently offer exceptional, friendly and engaging service
2. Ensure the best selection for the guest and ensure revenue is maximized through up-selling
3. Recommend property facilities and assist guests with information and special requests
4. Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

1. Guest focused personality is essential
2. Prior experience working with Opera Cloud or a related system
3. Strong interpersonal and problem solving abilities
4. Fluency in English, additional languages are a plus

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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