EN - Reception Agent

Accor; Padang; On-site; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning programs through our Academie

Career development within property and

CSR activities

Job summary

Accor is looking for a Reception Agent in Padang, Indonesia. You will warmly welcome guests from arrival to departure, ensuring a memorable stay and flawless check-in/out processes.

You will promote hotel facilities, assist guests with requests, and contribute to a culture of hospitality that makes every guest feel valued.

Qualifications

• Service focused personality is essential.
• Good verbal and written communication skills.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Skills

Service orientation

Communication skills

Job description

Uraian Perusahaan

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Uraian Pekerjaan

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities,

What You Will Be Doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Kualifikasi

Your Experience And Skills Include

• Service focused personality is essential
• Good verbal and written communication skills.

Informasi Tambahan

• Indonesian Citizen
• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• additional languages are a plus

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.