Guest Service Agent

AccorHotels Indonesia; Kuta Selatan; On-site; IDR 89,280,000 - 122,760,000; Full time

Job summary

AccorHotels Indonesia in Bali is seeking a Guest Service Agent to warmly greet guests, manage check-ins/check-outs, and ensure a memorable stay at our Bali property.

You will learn through our training programs, use Opera PMS, upsell hotel facilities, and contribute to our CSR initiatives while delivering exceptional service.

Qualifications

• Diploma or bachelor's degree in Hotel Management, Tourism, or a related field.
• Minimum 1 year of front office experience in a 3–5 star hotel with hands-on check-in/check-out and Opera PMS experience.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities and upsell to enhance a guest’s stay.

Education

Diploma or bachelor's degree in Hotel Management, Tourism, or a related field

Tools

Opera PMS

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Guest Service Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Diploma or bachelor's degree in Hotel Management, Tourism, or a related field.
• Minimum 1 year of experience in a front office or guest-facing role in a 3–5 star hotel, with proven hands-on experience in check-in/check-out procedures and PMS systems such as Opera.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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