Remote Tech Support Engineer for Global SaaS (PST)

IBMC; Daerah Khusus Ibukota Jakarta; Remote; IDR 713,649,000 - 1,070,473,000; Full time

Benefits offered by this job

Health Insurance coverage

Career Advancement opportunities

Remote Work flexibility

Global Exposure to stakeholders

Job summary

A prominent Business Management Consulting Company in Indonesia is seeking a highly skilled Technical Support Engineer for a fully remote position. The candidate will support international clients within the SaaS and IT Services sector while working during Pacific Standard Time (PST) hours. Responsibilities include troubleshooting complex technical inquiries, maintaining detailed documentation, and providing effective solutions. Applicants should have a strong technical foundation, especially in AWS and excellent English communication skills. Competitive compensation and career advancement opportunities are provided.

Qualifications

• Minimum of 2 years of experience in IT or technical customer support roles.
• Excellent English communication skills are mandatory.
• Solid knowledge of web development and computer networks.

Responsibilities

• Respond to and resolve complex technical inquiries related to products.
• Identify and troubleshoot technical issues in cloud infrastructure.
• Maintain accurate records of customer interactions and resolutions.

Skills

Technical Troubleshooting

Problem Resolution

Analytical Thinking

AWS Knowledge

Programming Proficiency

Excellent English Communication

Tools

Amazon Web Services (AWS)

Job description

A prominent Business Management Consulting Company in Indonesia is seeking a highly skilled Technical Support Engineer for a fully remote position. The candidate will support international clients within the SaaS and IT Services sector while working during Pacific Standard Time (PST) hours. Responsibilities include troubleshooting complex technical inquiries, maintaining detailed documentation, and providing effective solutions. Applicants should have a strong technical foundation, especially in AWS and excellent English communication skills. Competitive compensation and career advancement opportunities are provided.