[3 Mon Contract] Customer Experience Officer

Ruangguru for Business; Kota Yogyakarta; On-site; IDR 27,900,000 - 33,480,000; Full time

Job summary

A leading company in the e-learning industry is seeking a Customer Experience Officer for a 3-month contract in Yogyakarta. The role involves scheduling calls with students, executing learning calls, and documenting feedback to improve educational support. Ideal for communicative and organized individuals who are eager to enhance customer satisfaction.

Qualifications

• Mampu bekerja mandiri maupun secara kelompok.
• Pengalaman di bidang CS/telesurvey/tele-edukasi jadi nilai tambah.

Responsibilities

• Penjadwalan & Persiapan Call dengan murid.
• Mengisi form feedback dan memberikan saran berbasis data.

Skills

Komunikatif

Empatik

Sabar

Terorganisir

Familiar dengan Google Sheets

Job description

[3 Mon Contract] Customer Experience Officer

Join to apply for the [3 Mon Contract] Customer Experience Officer role at Ruangguru for Business

[3 Mon Contract] Customer Experience Officer

Join to apply for the [3 Mon Contract] Customer Experience Officer role at Ruangguru for Business

Job Descriptions

• Penjadwalan & Persiapan Call
• Menghubungi murid dan meminta kesediaannya untuk menjadi responden learning call sesuai data yang sudah disediakan
• Menyusun jadwal call harian secara efisien sesuai kesediaan responden dan agent
• Menyiapkan script dan tools yang dibutuhkan dalam pelaksanaan learning call
• Eksekusi Learning Call
• Pencatatan Hasil dan Pelaporan
• Mengisi form feedback dengan lengkap, jujur, dan tepat waktu.
• Membuat rekap data per periode
• Memberikan saran berbasis data dari lapangan untuk tim operasional dan akademik.
  

Job Requirements

• Komunikatif, empatik, dan sabar
• Mampu bekerja mandiri maupun secara kelompok
• Terorganisir dalam mencatat dan melaporkan hasil
• Familiar dengan Google Sheets dan tools komunikasi
• Mampu memahami kebutuhan murid dan menyampaikan kembali ke tim
• Pengalaman di bidang CS/telesurvey/tele-edukasi jadi nilai tambah

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  E-learning

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