Remote Retail Support Specialist (Part-Time)

Yakult Indonesia Persada Pt; Samarinda; Remote; IDR 55,104,000 - 82,656,000; Part time

Benefits offered by this job

Flexible part-time schedule

Remote work arrangement

Training and skill development

Employee discounts

Job summary

Yakult Indonesia Persada Pt is seeking a dedicated Retail Sales Associate to provide essential remote support. This part-time role involves handling product inquiries, order status, and general support from a home office, leveraging retail expertise to resolve issues and drive customer satisfaction.

The position emphasizes flexibility, remote communication, and proactive product recommendations, contributing to customer experience and indirect sales.

Qualifications

• Previous experience in customer service, retail sales, or similar client-facing roles.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Retail sales

CRM software

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Yakult Indonesia Persada Pt is seeking a dedicated Retail Sales Associate to provide essential remote support. This part-time role involves handling product inquiries, order status, and general support from a home office, leveraging retail expertise to resolve issues and drive customer satisfaction.

The position emphasizes flexibility, remote communication, and proactive product recommendations, contributing to customer experience and indirect sales.