Remote Retail Support & Customer Care Specialist

Ysbn - Binus School Surabaya; Indonesia; Remote; IDR 27,552,000 - 55,104,000; Part time

Benefits offered by this job

Hourly wage + incentives

Flexible schedule

Remote work

Training opportunities

Employee discounts

Supportive remote team

Job summary

Ysbn - Binus School Surabaya is hiring a dedicated Retail Sales Associate to provide remote support from home. This part-time role handles product inquiries, order status, and general assistance while leveraging retail knowledge to enhance customer satisfaction and indirectly support sales.

As the main contact for customers, you will resolve issues, process transactions, and collaborate with internal teams to ensure a seamless experience.

Qualifications

• Experience in customer service, retail sales, or similar client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and common office apps.
• Ability to multitask and manage time effectively in a remote environment.
• Strong problem-solving skills and customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Responsibilities

• Provide excellent customer service via phone, email, and chat for inquiries about products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints; escalate when necessary.

Skills

Customer service

Communication

Time management

Problem solving

Multitasking

Education

High school diploma

Some college or cert

Tools

CRM software

Job description

Ysbn - Binus School Surabaya is hiring a dedicated Retail Sales Associate to provide remote support from home. This part-time role handles product inquiries, order status, and general assistance while leveraging retail knowledge to enhance customer satisfaction and indirectly support sales.

As the main contact for customers, you will resolve issues, process transactions, and collaborate with internal teams to ensure a seamless experience.