Remote Retail Banking Operations Specialist – Pemalang

Groove; Indonesia; Remote; IDR 82,656,000 - 123,984,000; Full time

Benefits offered by this job

Competitive hourly wage

Health benefits

Flexible remote schedule

Career training and advancement

Job summary

Groove is seeking a diligent Remote Bank Operations Specialist to support daily banking transactions and deliver exceptional customer service from anywhere. The role involves processing deposits, withdrawals, and transfers, resolving inquiries, and ensuring regulatory compliance in a fully remote setting.

The ideal candidate has 1–3 years in banking operations or related roles, proficiency with banking software and MS Office, and strong attention to detail.

Qualifications

• 1–3 years of experience in banking operations, customer service or related financial role.
• Familiarity with banking products, services and operational procedures.
• Excellent communication, problem-solving and customer-service skills for a remote role.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Handle customer inquiries and resolve issues related to accounts and services via various channels.
• Ensure compliance with banking regulations, policies and procedures.

Skills

Attention to detail

Customer service

Remote communication

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree in related field (plus)

Tools

Banking software

Microsoft Office

Job description

Groove is seeking a diligent Remote Bank Operations Specialist to support daily banking transactions and deliver exceptional customer service from anywhere. The role involves processing deposits, withdrawals, and transfers, resolving inquiries, and ensuring regulatory compliance in a fully remote setting.

The ideal candidate has 1–3 years in banking operations or related roles, proficiency with banking software and MS Office, and strong attention to detail.