Customer Operations Specialist - Shift-based in Yogyakarta

SeaBank Indonesia; Daerah Istimewa Yogyakarta; Vor Ort; IDR 66.960.000 - 111.600.000; Vollzeit

Zusammenfassung

SeaBank Indonesia is seeking a Customer Operations professional based in Yogyakarta. The role handles customer inquiries via voice, email, and live chat, ensuring timely and accurate responses while maintaining relationships. You will document interactions in the CRM and assist in resolving issues with appropriate cross‑department coordination.

Candidates should have 1–2 years in similar roles, strong English skills, a Diploma/Associate degree, and willingness to work in shifts in Yogyakarta.

Qualifikationen

• English proficiency for handling international clients.
• Strong communication and presentation abilities.
• Diploma/Associate degree completed.
• Willingness to work in shifts.
• Experience in customer service or call center environments.

Aufgaben

• Interact with customers following communication standards and procedures.
• Process requests, clarify information, and propose suitable solutions.
• Document all customer interactions in the CRM for future reference.
• Build and sustain relationships with customers.
• Follow up on complaints/feedback and escalate when needed.
• Help maintain service quality per SOP guidelines.

Kenntnisse

English fluency

Communication

Presentation skills

Ausbildung

Diploma/Associate degree

Tools

CRM software

Jobbeschreibung

SeaBank Indonesia is seeking a Customer Operations professional based in Yogyakarta. The role handles customer inquiries via voice, email, and live chat, ensuring timely and accurate responses while maintaining relationships. You will document interactions in the CRM and assist in resolving issues with appropriate cross‑department coordination.

Candidates should have 1–2 years in similar roles, strong English skills, a Diploma/Associate degree, and willingness to work in shifts in Yogyakarta.