Remote Bakery Customer Experience Specialist

Groove; Raha; Remote; IDR 72,540,000 - 111,600,000; Full time

Benefits offered by this job

Remote-friendly

Fully remote work arrangement

Health, dental, and vision insurance

Home office equipment and internet

Training and career development

Job summary

Groove is seeking a motivated Customer Service Specialist to join its expanding remote-ready team. You will be the voice of the brand, handling inquiries via phone, email, and live chat while delivering empathetic, timely support to a diverse customer base.

You will maintain strong product knowledge, document interactions in the CRM, and look for ways to improve the customer experience. Remote work flexibility is available, with opportunities for growth and training.

Qualifications

• Previous experience in customer service, ideally remote.
• Excellent written and verbal communication with a friendly tone.
• Strong problem-solving and patient, customer-focused demeanor.
• Proficient with CRM and helpdesk/ticketing tools.
• Ability to work independently in a remote environment.
• Education to at least high school; higher education preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate product information and troubleshoot issues.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience.
• Manage escalations and ensure timely resolution of complex issues.
• Maintain up-to-date product knowledge and service standards.

Skills

Excellent communication

Remote work

Empathy-driven support

CRM & helpdesk tools

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

Helpdesk software

Ticketing systems

Job description

Groove is seeking a motivated Customer Service Specialist to join its expanding remote-ready team. You will be the voice of the brand, handling inquiries via phone, email, and live chat while delivering empathetic, timely support to a diverse customer base.

You will maintain strong product knowledge, document interactions in the CRM, and look for ways to improve the customer experience. Remote work flexibility is available, with opportunities for growth and training.