Remote Ops & Community Coordinator - Fluent Japanese

CXG; Indonesia; Remote; IDR 60,000,000 - 120,000,000; Full time

Job summary

CXG is hiring an Operations & Community Coordinator to work remotely. You will coordinate local projects under the supervision of the Community & Operations Manager, while enhancing the Evaluators database and ensuring timely fieldwork execution.

Salary and growth opportunities are aligned with regional market norms. Successful candidates will combine strong organizational skills with Japanese and English communication, and a passion for community engagement.

Qualifications

• Diploma in Administration, Business, Management or a related field.
• 1–2 years in Retail/Project Coordination or client servicing.
• Fluent in Japanese with strong English communication.
• Social media/tech savvy.
• Proficient in Microsoft Office; knowledge of additional software is a plus.
• Interest in social media outreach and community management.
• Excellent organizing skills and ability to multitask.
• Resourceful, proactive with detail-oriented mindset.
• Positive, outgoing team player.
• Ability to work under pressure.
• Customer-service oriented.

Responsibilities

• Handle Evaluators acquisition for forecasted missions in operating areas.
• Ensure proper scheduling and execution of fieldwork projects per company standards.
• Verify surveys are electronically submitted on time and meet standards (quantity vs quality).
• Conduct surveys screening and validation.
• Set appropriate pay rate to evaluations while ensuring operation margin targets.
• Contribute to Evaluators Database optimization and ensure data is updated.
• Maintain healthy relationships with Evaluators.
• Ensure finance has all payment details of evaluators to receive payments on time.

Skills

Fluent in Japanese

Excellent English

Organizational skills

Multitasking

Customer-service orientation

Teamwork

Education

Diploma in Administration / Business / Management

Tools

Microsoft Office

Social media tools

Job description

CXG is hiring an Operations & Community Coordinator to work remotely. You will coordinate local projects under the supervision of the Community & Operations Manager, while enhancing the Evaluators database and ensuring timely fieldwork execution.

Salary and growth opportunities are aligned with regional market norms. Successful candidates will combine strong organizational skills with Japanese and English communication, and a passion for community engagement.