Lead CX Specialist (Japanese Speaking)

Maharis Clinic

Tangerang

On-site

IDR 350,000,000 - 550,000,000

Full time

4 days ago

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Job summary

dsm-firmenich is seeking a Lead Specialist, CX (Japanese Speaking) in Indonesia to manage order processing and customer communications under OTC guidelines. You will coordinate with sales, finance and planning to ensure accurate orders and timely deliveries, while maintaining high customer satisfaction.

The role requires fluency in Japanese and English, a Bachelor's degree, and experience in order management or customer service.

Qualifications

Bachelor's degree with relevant experience in customer service or order management.
Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan.
Business-level English (spoken and written) for internal communication.
Experience with order processing and OTC processes is preferred.
Knowledge of SAP OTC/LE modules and CRM systems is advantageous.

Responsibilities

Main point of contact between customers, sales and internal departments.
Manage sales orders via email and web portal and confirm within 24 hours.
Handle communications on rush orders, changes, delays, and minimum order values.
Monitor open orders and shipping dates, propose alternatives when needed.
Collaborate with Sales/Planning/Finance/Pricing on pricing and blocks.
Support follow-up on outstanding payments and credit limits.