Operations & Community Coordinator (Fluent Japanese Speaker)

CXG; Indonesia; Remote; IDR 60,000,000 - 120,000,000; Full time

Job summary

CXG is hiring an Operations & Community Coordinator to work remotely. You will coordinate local projects under the supervision of the Community & Operations Manager, while enhancing the Evaluators database and ensuring timely fieldwork execution.

Salary and growth opportunities are aligned with regional market norms. Successful candidates will combine strong organizational skills with Japanese and English communication, and a passion for community engagement.

Qualifications

• Diploma in Administration, Business, Management or a related field.
• 1–2 years in Retail/Project Coordination or client servicing.
• Fluent in Japanese with strong English communication.
• Social media/tech savvy.
• Proficient in Microsoft Office; knowledge of additional software is a plus.
• Interest in social media outreach and community management.
• Excellent organizing skills and ability to multitask.
• Resourceful, proactive with detail-oriented mindset.
• Positive, outgoing team player.
• Ability to work under pressure.
• Customer-service oriented.

Responsibilities

• Handle Evaluators acquisition for forecasted missions in operating areas.
• Ensure proper scheduling and execution of fieldwork projects per company standards.
• Verify surveys are electronically submitted on time and meet standards (quantity vs quality).
• Conduct surveys screening and validation.
• Set appropriate pay rate to evaluations while ensuring operation margin targets.
• Contribute to Evaluators Database optimization and ensure data is updated.
• Maintain healthy relationships with Evaluators.
• Ensure finance has all payment details of evaluators to receive payments on time.

Skills

Fluent in Japanese

Excellent English

Organizational skills

Multitasking

Customer-service orientation

Teamwork

Education

Diploma in Administration / Business / Management

Tools

Microsoft Office

Social media tools

Job description

We are growing! We are currently looking to hire an Operations & Community Coordinator to work with us remotely.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
• Conduct surveys screening and validation
• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators
• Make sure the finance team has all their payment details of evaluators to receive their payments on time

Requirements

What you will bring along:

• Diploma in Administration, Business, Management, or relevant field
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing
• Fluent in Japanese, excellent communication skills in English as you will be the contact person for the Evaluators
• Social media/Tech savvy (personal or professional)
• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/ experience in social media outreach and community management
• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well
• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues
• Passionate, positive, and outgoing personality. Ability to work as part of a team
• Ability to work under pressure and to manage stress
• Customer-service orientation