Remote Guest Relations & Customer Support Agent

Ayana; Indonesia; Remote; IDR 55,800,000 - 78,120,000; Full time

Job summary

Ayana is seeking a motivated Remote Customer Service Agent to join a fully remote team serving customers across Indonesia, including Makassar. The role emphasizes delivering exceptional support through digital channels in a flexible, remote-first environment.

You will handle inquiries, provide product information, document interactions in the CRM, and escalate issues when needed to maintain high customer satisfaction and a positive brand experience.

Qualifications

• Proven experience in a customer service role, ideally remote.
• Excellent verbal and written communication with professional tone.
• Strong active listening and problem-solving abilities.

Responsibilities

• Handle incoming customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex problems to appropriate departments or senior team members.
• Identify customer needs and proactively offer solutions or relevant product information.
• Maintain a high standard of customer satisfaction and ensure a positive brand perception.

Skills

Customer service

Remote work

Communication

Active listening

Tools

CRM system

Job description

Ayana is seeking a motivated Remote Customer Service Agent to join a fully remote team serving customers across Indonesia, including Makassar. The role emphasizes delivering exceptional support through digital channels in a flexible, remote-first environment.

You will handle inquiries, provide product information, document interactions in the CRM, and escalate issues when needed to maintain high customer satisfaction and a positive brand experience.