Remote Customer Service Apprentice – Start Your Career

Fit Hub; Jawa Barat; Remote; IDR 195,024,000 - 292,536,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonuses potential

Comprehensive health benefits

Flexible remote setup

Career advancement

Job summary

Fit Hub is seeking a Remote Customer Support Representative to deliver outstanding service to a diverse global client base from a home office. You will handle inquiries, resolve issues, and ensure a positive experience with our products and services, supporting customers nationwide across Indonesia.

The role suits self-disciplined individuals with strong communication skills, comfortable with CRM and ticketing systems, and eager to grow professionally in a fully remote environment.

Qualifications

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication in Bahasa Indonesia and English.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently in a remote setting.

Responsibilities

• Handle incoming customer support requests via various channels (phone, email, chat).
• Provide accurate information about products, services, and company policies.
• Troubleshoot common customer issues and guide them towards resolution.
• Document customer interactions and feedback in the support system.
• Identify and report trends in customer issues to improve service.
• Maintain a high level of customer satisfaction through professional and courteous service.

Skills

Customer service

Helpdesk

Communication

Bilingual EN/ID

Tools

CRM software

Ticketing systems

Job description

Fit Hub is seeking a Remote Customer Support Representative to deliver outstanding service to a diverse global client base from a home office. You will handle inquiries, resolve issues, and ensure a positive experience with our products and services, supporting customers nationwide across Indonesia.

The role suits self-disciplined individuals with strong communication skills, comfortable with CRM and ticketing systems, and eager to grow professionally in a fully remote environment.