Customer Success Consultant

Coohom; Jakarta Pusat; Remote; IDR 167,400,000 - 234,360,000; Full time

Benefits offered by this job

Home office stipend

Fully remote work

Equipment allowance

Career development

Job summary

Coohom is seeking a Remote Customer Success Specialist to support clients in tourism and hospitality, building strong relationships and ensuring they maximise value from our platform. This fully remote role allows you to work from anywhere in Indonesia and focuses on achieving high satisfaction and retention.

You will manage a portfolio, onboard new clients, guide setup, monitor usage, identify upsell opportunities, and relay client feedback to product and sales teams.

Qualifications

• Experience in customer success or account management.
• Excellent remote communication skills.
• Ability to work independently.
• Experience using CRM and customer success platforms.

Responsibilities

• Manage a portfolio of assigned clients, serving as their primary point of contact.
• Onboard new clients, guiding them through setup and initial usage of our platform.
• Proactively engage with clients to ensure they are achieving their desired outcomes and derive maximum value.
• Identify and address client needs, providing timely and effective solutions to any issues or challenges.
• Monitor client usage and engagement metrics, identifying opportunities for upselling or cross-selling.
• Gather client feedback and communicate insights to internal product and sales teams.

Skills

Customer success

Account management

Remote communication

Independence

CRM experience

Tech-savvy

Tools

CRM systems

Job description

Remote Customer Success Specialist

Our client is seeking a highly motivated and customer‑centric Remote Customer Success Specialist to join their dynamic team, supporting clients in the tourism and hospitality sector. This is a fully remote position, allowing you to work from anywhere within Indonesia. You will be responsible for building strong relationships with clients, ensuring they maximise the value of our client's services, and driving customer satisfaction and retention. This role is crucial for fostering long‑term partnerships and contributing to the company's growth through exceptional client support and proactive engagement, operating in a collaborative virtual environment.

About the Role

• Manage a portfolio of assigned clients, serving as their primary point of contact.
• Onboard new clients, guiding them through setup and initial usage of our platform.
• Proactively engage with clients to ensure they are achieving their desired outcomes and derive maximum value.
• Identify and address client needs, providing timely and effective solutions to any issues or challenges.
• Monitor client usage and engagement metrics, identifying opportunities for upselling or cross‑selling.
• Gather client feedback and communicate insights to internal product and sales teams.

Requirements

• Proven experience in customer success, account management, or a similar client‑facing role.
• Excellent remote communication skills, both written and verbal.
• Ability to work independently and manage workload effectively without direct supervision.
• Tech‑savvy with experience using CRM and customer success platforms.
• A passion for helping customers achieve their objectives.

Benefits

• Competitive salary tailored for remote work.
• Fully remote work environment offering maximum flexibility.
• Home office stipend or equipment allowance.
• Opportunities for advancement within a growing remote‑first company.
• Continuous learning and professional development resources.