Remote Customer Service Executive - Property & Guest Relations

WECARE GLOBAL SDN. BHD.; Jakarta Utara; Remote; IDR 108,000,000 - 156,000,000; Full time

Job summary

WeCare Property Management is seeking a Customer Service Executive to join our team on a fully remote basis from Indonesia, supporting our Malaysia operations. You will provide professional and responsive service to tenants, guests, property owners, and stakeholders, ensuring smooth day-to-day communication and coordination.

As the voice of our brand, you will handle guest inquiries across platforms, coordinate with vendors and internal teams, and deliver timely handovers and reporting.

Qualifications

• Minimum Diploma or Bachelor's Degree in a business-related field.
• At least 2 years of experience in customer service, property management or short-term rental.
• Ability to work remotely from Indonesia with a reliable laptop and stable internet.
• Willing to work on a rotational schedule according to CS shift.
• Good English communication skills and a strong customer-service mindset.

Responsibilities

• Act as the primary contact for guest inquiries and bookings across platforms.
• Coordinate with guests, vendors, and internal teams for smooth issue resolution.
• Provide seamless handovers and ensure no guest is left waiting.
• Offer after-hours support for emergencies when required, ensuring guest safety.
• Compile weekly reports and maintain data like reservations, cleaning schedules, and feedback.

Skills

Customer service

Communication

Remote work

English proficiency

Education

Diploma or Bachelor's Degree

Job description

WeCare Property Management is seeking a Customer Service Executive to join our team on a fully remote basis from Indonesia, supporting our Malaysia operations. You will provide professional and responsive service to tenants, guests, property owners, and stakeholders, ensuring smooth day-to-day communication and coordination.

As the voice of our brand, you will handle guest inquiries across platforms, coordinate with vendors and internal teams, and deliver timely handovers and reporting.