Customer Relation Officer

Pt Bio Medika Mandiri Jaya; Jawa Barat; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

100% Remote work

Competitive salary with commission

Health insurance coverage

Paid vacation and personal leave

Access to online courses

Job summary

Pt Bio Medika Mandiri Jaya is seeking a proactive Customer Relations Officer for a fully remote role based in Tangerang, Indonesia. You will manage customer accounts, respond to inquiries, and ensure high satisfaction and retention while collaborating with teams across locations.

Key duties include building rapport with clients, identifying upsell opportunities, gathering feedback, and resolving issues efficiently.

Qualifications

• Experience in customer relations, account management, or a similar client-facing role.
• Excellent communication, negotiation, and problem-solving skills.
• Strong ability to build and maintain customer relationships.
• Proficiency with CRM software and remote collaboration tools.
• Self-motivated and able to work independently in a remote setting.

Responsibilities

• Manage a portfolio of customer accounts, acting as their primary point of contact.
• Respond to customer inquiries and concerns promptly and professionally.
• Build rapport and trust with customers through consistent and positive interactions.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Gather customer feedback and provide insights to improve services and processes.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution.

Skills

Customer relations experience

Account management

Communication & negotiation

CRM software proficiency

Remote work independence

Education

High school diploma or equivalent

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is looking for a proactive and customer‑focused Customer Relations Officer to join their remote team based in Tangerang. You will be responsible for managing customer accounts, addressing inquiries, and ensuring a high level of satisfaction and retention. This role is essential for building strong, lasting relationships with our clients. As a fully remote position, you'll have the autonomy to manage your workload effectively while collaborating with colleagues across different locations.

Key Responsibilities

• Manage a portfolio of customer accounts, acting as their primary point of contact.
• Respond to customer inquiries and concerns promptly and professionally.
• Build rapport and trust with customers through consistent and positive interactions.
• Identify opportunities to upsell or cross‑sell relevant products and services.
• Gather customer feedback and provide insights to improve services and processes.
• Resolve customer issues and complaints efficiently, aiming for first‑contact resolution.

Requirements

• Experience in customer relations, account management, or a similar client‑facing role.
• Excellent communication, negotiation, and problem‑solving skills.
• Strong ability to build and maintain customer relationships.
• Proficiency with CRM software and remote collaboration tools.
• Self‑motivated and able to work independently in a remote setting.
• High school diploma or equivalent; college degree is beneficial.

Benefits

• Competitive salary and potential commission structure.
• 100% Remote work opportunity, offering significant flexibility.
• Comprehensive health insurance coverage.
• Generous paid vacation and personal leave days.
• Access to online courses for professional skill enhancement.