Remote Growth & Engagement Strategist

Ruangguru; Sigli; Remote; IDR 78,120,000 - 100,440,000; Full time

Benefits offered by this job

Flexible working hours

Health coverage

Remote work stipend

Job summary

Ruangguru is seeking a dynamic Remote Customer Engagement Specialist to join our fully remote team. You will develop engagement strategies across digital channels, create compelling content, and foster strong relationships with customers to boost loyalty and advocacy.

This 100% remote role offers flexible hours and the opportunity to work with a globally distributed team from Bali/Denpasar, with a focus on analytics, community management, and cross‑functional collaboration with marketing and

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal English and Bahasa Indonesia.
• Strong knowledge of social media platforms and digital engagement tools.
• Creativity in content creation and storytelling.
• Ability to work autonomously in a remote setting.
• Experience with analytics to measure engagement success.
• Strong interpersonal, customer-centric approach.
• Reliable internet connection and remote work readiness.
• Proximity to Denpasar, Bali is beneficial.

Responsibilities

• Develop and implement strategies to enhance customer engagement across online platforms.
• Create engaging content for social media, newsletters, and customer forums.
• Monitor online conversations and respond to inquiries promptly.
• Organize online events, webinars, and community initiatives.
• Analyze engagement metrics and report on campaign performance.
• Collaborate with marketing and sales to align strategies.
• Gather customer feedback to inform product improvements.

Skills

Customer engagement

Social media management

Digital marketing

English

Bahasa Indonesia

Content creation

Remote work

Analytics

Interpersonal skills

Education

Bachelor's degree

Tools

Social media tools

Analytics platforms

Job description

Ruangguru is seeking a dynamic Remote Customer Engagement Specialist to join our fully remote team. You will develop engagement strategies across digital channels, create compelling content, and foster strong relationships with customers to boost loyalty and advocacy.

This 100% remote role offers flexible hours and the opportunity to work with a globally distributed team from Bali/Denpasar, with a focus on analytics, community management, and cross‑functional collaboration with marketing and