Student Success & Engagement Advisor

Ruangguru; Lubuklinggau; Remote; IDR 71,089,000 - 85,151,000; Full time

Benefits offered by this job

Flexible working hours

Health coverage

Remote work stipend

Professional growth opportunities

Work from anywhere

Job summary

Ruangguru seeks a Remote Customer Engagement Specialist to join a fully remote team, driving engagement across digital channels and building a vibrant online community. You will craft content, monitor conversations, and report on performance while collaborating with marketing and support to ensure a cohesive brand voice.

The role emphasizes autonomy, strong communication in English and Bahasa Indonesia, and the ability to manage multiple projects from a remote setup.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication in English and Bahasa Indonesia.

Responsibilities

• Develop and execute engagement strategies across social media, email, and digital platforms.
• Monitor online conversations and respond promptly to customer comments and queries.
• Create engaging content and analyze campaign performance.
• Collaborate with marketing and support to ensure a consistent brand voice.
• Identify opportunities to upsell and cross-sell through engagement.

Skills

English proficiency

Bahasa Indonesia

Content creation

Remote work autonomy

Education

Bachelor's degree in Marketing/Communications/Business

Tools

Social media management tools

Analytics platforms

Job description

About the Role

Our client is seeking a dynamic and creative Remote Customer Engagement Specialist to join their fully remote team. You will be responsible for developing and implementing strategies to enhance customer interaction, satisfaction, and loyalty across various digital channels. This role is crucial for fostering a strong community around our client's brand and ensuring customers feel valued and connected. Working entirely from home, you will leverage digital tools and communication expertise to build meaningful relationships with a global customer base, contributing to a forward-thinking and customer-centric organization.

Key Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness package.
• Generous paid time off and remote work stipends.
• Opportunities for professional growth and skill development in digital engagement.
• The ultimate flexibility and autonomy of a remote job, allowing you to work from anywhere.

About the Role

Our client is seeking a dynamic and proactive Remote Customer Engagement Specialist to join their fully remote team. This position, originating from the beautiful island of Bali, ID, is designed for individuals passionate about fostering strong customer relationships and driving engagement through digital channels. You will be responsible for managing communication flows, creating engaging content, and ensuring our customers feel valued and connected to our brand. This is a 100% remote role, offering unparalleled flexibility. The ideal candidate will possess exceptional communication skills, a creative mindset, and a proven ability to connect with diverse audiences online. You will be a key player in enhancing customer loyalty and driving brand advocacy. This role demands a high degree of self‑motivation and the ability to thrive in an independent work environment, contributing to a globally distributed team.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement across various online platforms.
• Create compelling content for social media, email newsletters, and customer forums.
• Monitor online conversations and respond to customer comments and inquiries promptly.
• Organize and execute online customer events, webinars, and community initiatives.
• Analyze engagement metrics and provide reports on campaign performance and customer sentiment.
• Identify opportunities to upsell and cross-sell products and services through engagement.
• Act as a brand ambassador, ensuring consistent messaging and tone of voice.
• Collaborate with marketing and sales teams to align engagement strategies with broader business goals.
• Gather customer feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong understanding of social media platforms and digital engagement tools.
• Creative thinker with a talent for content creation.
• Ability to work autonomously and manage multiple projects in a remote setting.
• Experience with analytics tools to measure engagement success.
• Strong interpersonal skills and a customer‑centric approach.
• Must be comfortable working remotely and possess a reliable internet connection.
• Proximity to Denpasar, Bali, is beneficial for potential future team syncs.

Benefits

• This fully remote role offers a competitive salary package starting at 7.000.000 Rp per month.
• Benefits include flexible working hours, health coverage, opportunities for professional growth, and the ability to work from anywhere in the world (though originating from Bali).
• You’ll be part of a vibrant, collaborative online community and contribute to a company that values innovation and customer connection.
• This is a unique chance to leverage your skills in a role that offers both challenge and reward.