Remote Customer Engagement Strategist

Ruangguru For Business; Bengkulu; Remote; IDR 807,754,000 - 1,346,257,000; Full time

Benefits offered by this job

Competitive salary and performance in·

Comprehensive health and wellness

Job summary

Ruangguru For Business is seeking a Remote Customer Engagement Specialist to develop and implement engagement strategies across social media, email, and other digital channels. You will cultivate a global community and strengthen customer loyalty while working entirely from home.

You will monitor conversations, create engaging content, analyze campaign performance, and collaborate with marketing and support teams to ensure a consistent brand voice and outstanding customer experience in a fully

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Comfortable working in a fully remote setting.

Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Skills

Content creation

Social media management

Digital marketing

Written & verbal communication

Remote work capability

Education

Bachelor's degree in Marketing or Communications

Tools

Social media management tools

Analytics platforms

Job description

Ruangguru For Business is seeking a Remote Customer Engagement Specialist to develop and implement engagement strategies across social media, email, and other digital channels. You will cultivate a global community and strengthen customer loyalty while working entirely from home.

You will monitor conversations, create engaging content, analyze campaign performance, and collaborate with marketing and support teams to ensure a consistent brand voice and outstanding customer experience in a fully