Remote Customer Engagement Architect

Ruangguru; Lubuklinggau; À distance; IDR 71 089 000 - 85 151 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Health coverage

Remote work stipend

Professional growth opportunities

Work from anywhere

Résumé du poste

Ruangguru seeks a Remote Customer Engagement Specialist to join a fully remote team, driving engagement across digital channels and building a vibrant online community. You will craft content, monitor conversations, and report on performance while collaborating with marketing and support to ensure a cohesive brand voice.

The role emphasizes autonomy, strong communication in English and Bahasa Indonesia, and the ability to manage multiple projects from a remote setup.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication in English and Bahasa Indonesia.

Responsabilités

• Develop and execute engagement strategies across social media, email, and digital platforms.
• Monitor online conversations and respond promptly to customer comments and queries.
• Create engaging content and analyze campaign performance.
• Collaborate with marketing and support to ensure a consistent brand voice.
• Identify opportunities to upsell and cross-sell through engagement.

Connaissances

English proficiency

Bahasa Indonesia

Content creation

Remote work autonomy

Formation

Bachelor's degree in Marketing/Communications/Business

Outils

Social media management tools

Analytics platforms

Description du poste

Ruangguru seeks a Remote Customer Engagement Specialist to join a fully remote team, driving engagement across digital channels and building a vibrant online community. You will craft content, monitor conversations, and report on performance while collaborating with marketing and support to ensure a cohesive brand voice.

The role emphasizes autonomy, strong communication in English and Bahasa Indonesia, and the ability to manage multiple projects from a remote setup.