Remote Customer Engagement Specialist - Build Community

Ruangguru For Business; Banda Aceh; Remote; IDR 718,004,000 - 1,256,507,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness package

Remote work stipend

Growth opportunities

Remote work flexibility

Job summary

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels, helping to foster a strong community around the brand.

Working entirely from home with a global customer base, you will use digital tools to build meaningful relationships, track engagement, and report on campaign performance.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills.
• Proficiency with social media management tools and analytics platforms.

Responsibilities

• Develop and execute strategies for customer engagement through social media and other digital platforms.
• Monitor online conversations and respond to customer comments and queries promptly.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on campaign effectiveness.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Written and verbal communication

Education

Bachelor's degree in Marketing or Communications

Tools

Social media tools

Analytics platforms

Job description

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels, helping to foster a strong community around the brand.

Working entirely from home with a global customer base, you will use digital tools to build meaningful relationships, track engagement, and report on campaign performance.