Student Growth & Engagement Advisor

Ruangguru; Sigli; Remote; IDR 78,120,000 - 100,440,000; Full time

Benefits offered by this job

Flexible working hours

Health coverage

Remote work stipend

Job summary

Ruangguru is seeking a dynamic Remote Customer Engagement Specialist to join our fully remote team. You will develop engagement strategies across digital channels, create compelling content, and foster strong relationships with customers to boost loyalty and advocacy.

This 100% remote role offers flexible hours and the opportunity to work with a globally distributed team from Bali/Denpasar, with a focus on analytics, community management, and cross‑functional collaboration with marketing and

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal English and Bahasa Indonesia.
• Strong knowledge of social media platforms and digital engagement tools.
• Creativity in content creation and storytelling.
• Ability to work autonomously in a remote setting.
• Experience with analytics to measure engagement success.
• Strong interpersonal, customer-centric approach.
• Reliable internet connection and remote work readiness.
• Proximity to Denpasar, Bali is beneficial.

Responsibilities

• Develop and implement strategies to enhance customer engagement across online platforms.
• Create engaging content for social media, newsletters, and customer forums.
• Monitor online conversations and respond to inquiries promptly.
• Organize online events, webinars, and community initiatives.
• Analyze engagement metrics and report on campaign performance.
• Collaborate with marketing and sales to align strategies.
• Gather customer feedback to inform product improvements.

Skills

Customer engagement

Social media management

Digital marketing

English

Bahasa Indonesia

Content creation

Remote work

Analytics

Interpersonal skills

Education

Bachelor's degree

Tools

Social media tools

Analytics platforms

Job description

About the Role

Our client is seeking a dynamic and proactive Remote Customer Engagement Specialist to join their fully remote team. This position, originating from the beautiful island of Bali, ID , is designed for individuals passionate about fostering strong customer relationships and driving engagement through digital channels. You will be responsible for managing communication flows, creating engaging content, and ensuring our customers feel valued and connected to our brand. This is a 100% remote role, offering unparalleled flexibility. The ideal candidate will possess exceptional communication skills, a creative mindset, and a proven ability to connect with diverse audiences online. You will be a key player in enhancing customer loyalty and driving brand advocacy. This role demands a high degree of self‑motivation and the ability to thrive in an independent work environment, contributing to a globally distributed team.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement across various online platforms.
• Create compelling content for social media, email newsletters, and customer forums.
• Monitor online conversations and respond to customer comments and inquiries promptly.
• Organize and execute online customer events, webinars, and community initiatives.
• Analyze engagement metrics and provide reports on campaign performance and customer sentiment.
• Identify opportunities to upsell and cross‑sell products and services through engagement.
• Act as a brand ambassador, ensuring consistent messaging and tone of voice.
• Collaborate with marketing and sales teams to align engagement strategies with broader business goals.
• Gather customer feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong understanding of social media platforms and digital engagement tools.
• Creative thinker with a talent for content creation.
• Ability to work autonomously and manage multiple projects in a remote setting.
• Experience with analytics tools to measure engagement success.
• Strong interpersonal skills and a customer‑centric approach.
• Must be comfortable working remotely and possess a reliable internet connection.
• Proximity to Denpasar, Bali , is beneficial for potential future team syncs.

Benefits

This fully remote role offers a competitive salary package starting at 7.000.000 Rp per month . Benefits include flexible working hours, health coverage, opportunities for professional growth, and the ability to work from anywhere in the world (though originating from Bali ). You'll be part of a vibrant, collaborative online community and contribute to a company that values innovation and customer connection. This is a unique chance to leverage your skills in a role that offers both challenge and reward.

About the Role

Our client is seeking a dynamic and creative Remote Customer Engagement Specialist to join their fully remote team. You will be responsible for developing and implementing strategies to enhance customer interaction, satisfaction, and loyalty across various digital channels. This role is crucial for fostering a strong community around our client's brand and ensuring customers feel valued and connected. Working entirely from home, you will leverage digital tools and communication expertise to build meaningful relationships with a global customer base, contributing to a forward‑thinking and customer‑centric organization.

Key Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement , social media management, or digital marketing.
• Excellent written and verbal communication skills, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness package.
• Generous paid time off and remote work stipends.
• Opportunities for professional growth and skill development in digital engagement.
• The ultimate flexibility and autonomy of a remote job , allowing you to work from anywhere.