Remote Customer Engagement Specialist — Build Community & Growth

Ruangguru For Business; Banjar; Remote; IDR 111,600,000 - 200,880,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness package

Remote work stipend

Professional growth opportunities

Remote job flexibility

Job summary

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to boost customer interaction, satisfaction, and loyalty across digital channels, building a global community around the brand from home.

You will work with marketing and support teams to ensure a consistent brand voice, analyze engagement metrics, and create engaging content.

Qualifications

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills with a knack for creative content creation.

Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Written & verbal communication

Content creation

Education

Bachelor's degree in Marketing/Communications

Tools

Social media tools

Analytics platforms

Job description

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to boost customer interaction, satisfaction, and loyalty across digital channels, building a global community around the brand from home.

You will work with marketing and support teams to ensure a consistent brand voice, analyze engagement metrics, and create engaging content.