Remote-First Customer Support Specialist

Brookshire Grocery Co.; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 78,120,000 - 145,080,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career development opportunities

Job summary

Brookshire Grocery Co. is seeking an experienced Remote Customer Service Specialist to join a fully remote team serving customers across Indonesia.

You will manage inquiries, troubleshoot issues, and provide solutions via phone, email, and live chat while maintaining a high standard of customer advocacy. The role requires strong Bahasa Indonesia and English communication, at least 2 years in customer service, and a proven ability to work independently in a remote setting.

Qualifications

• Minimum 2 years in customer service or support, remote experience preferred.
• Strong verbal and written communication in Bahasa Indonesia and English.
• Ability to work independently and meet performance targets in a remote setup.

Responsibilities

• Handle high volume customer inquiries via phone, email, and live chat with prompt resolutions.
• Diagnose and document issues in the CRM system; escalate when needed.
• Educate customers on product features and service offerings; maintain professional interactions.

Skills

Bahasa Indonesia

English

Education

High school diploma

Tools

CRM software

VoIP

Chat platforms

Job description

Brookshire Grocery Co. is seeking an experienced Remote Customer Service Specialist to join a fully remote team serving customers across Indonesia.

You will manage inquiries, troubleshoot issues, and provide solutions via phone, email, and live chat while maintaining a high standard of customer advocacy. The role requires strong Bahasa Indonesia and English communication, at least 2 years in customer service, and a proven ability to work independently in a remote setting.