Checkout & Customer Service Specialist

Brookshire Grocery Co.; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 78,120,000 - 145,080,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career development opportunities

Job summary

Brookshire Grocery Co. is seeking an experienced Remote Customer Service Specialist to join a fully remote team serving customers across Indonesia.

You will manage inquiries, troubleshoot issues, and provide solutions via phone, email, and live chat while maintaining a high standard of customer advocacy. The role requires strong Bahasa Indonesia and English communication, at least 2 years in customer service, and a proven ability to work independently in a remote setting.

Qualifications

• Minimum 2 years in customer service or support, remote experience preferred.
• Strong verbal and written communication in Bahasa Indonesia and English.
• Ability to work independently and meet performance targets in a remote setup.

Responsibilities

• Handle high volume customer inquiries via phone, email, and live chat with prompt resolutions.
• Diagnose and document issues in the CRM system; escalate when needed.
• Educate customers on product features and service offerings; maintain professional interactions.

Skills

Bahasa Indonesia

English

Education

High school diploma

Tools

CRM software

VoIP

Chat platforms

Job description

Showing 33 Checkout Customer Service Specialist jobs in Surabaya

Our client is seeking an experienced and empathetic Remote Customer Service Specialist to join their fully remote team. This position is crucial for delivering exceptional support and fostering positive customer interactions across Indonesia. As a remote employee, you will manage inquiries, troubleshoot issues, and provide solutions through various digital communication channels. We are looking for proactive individuals who are skilled communicators, adept at problem-solving, and passionate about customer advocacy. This remote‑first role offers the ultimate flexibility, allowing you to work from home while making a significant impact. If you are self‑motivated and committed to outstanding service, this is an excellent career advancement opportunity.

About the Role

Our client is seeking an experienced and empathetic Remote Customer Service Specialist to join their fully remote team. This position is crucial for delivering exceptional support and fostering positive customer interactions across Indonesia. As a remote employee, you will manage inquiries, troubleshoot issues, and provide solutions through various digital communication channels. We are looking for proactive individuals who are skilled communicators, adept at problem‑solving, and passionate about customer advocacy. This remote‑first role offers the ultimate flexibility, allowing you to work from home while making a significant impact. If you are self‑motivated and committed to outstanding service, this is an excellent career advancement opportunity.

Key Responsibilities

• Handle a high volume of customer inquiries via phone, email, and live chat, providing prompt and accurate resolutions.
• Diagnose and troubleshoot customer issues, documenting all interactions and solutions within the CRM system.
• Escalate complex problems to appropriate departments while ensuring customer satisfaction.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Educate customers on product features, benefits, and service offerings.
• Contribute to the development and improvement of customer support knowledge base articles and resources.
• Maintain a high level of professionalism and service quality in all customer interactions.

Requirements

• Minimum of 2 years of experience in a customer service or support role, preferably in a remote capacity.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Proven ability to work independently, manage time effectively, and meet performance targets in a remote environment.
• Proficiency with remote work technologies, including VoIP, chat platforms, and CRM software.
• A dedicated, quiet home workspace with a stable, high-speed internet connection.
• Strong problem-solving and critical-thinking abilities.
• High school diploma or equivalent; Associate's or Bachelor's degree is advantageous.
• Adaptability and a positive attitude towards remote work.

Benefits

Our client offers a competitive salary package, with monthly earnings starting at Rp . This fully remote position comes with comprehensive health benefits, generous paid time off, and ongoing opportunities for professional development and career growth. Our client is committed to building a strong and connected remote workforce through virtual training, team-building events, and clear communication channels. This role provides the ultimate flexibility, allowing you to work from anywhere within Indonesia while contributing to a globally recognized company. You'll be part of a supportive and dynamic team.