Remote Bilingual Indonesian & English Support Specialist

Ruangguru; Jambi; Remote; IDR 44.640.000 - 66.960.000; Vollzeit

Benefits dieser Stelle

Fully remote setup

Competitive salary

Health insurance

Career advancement

Training & development

Paid time off

Zusammenfassung

WhatJobs Direct is seeking exceptional individuals to join our fully remote team as Bilingual Customer Support Representatives. You will be the primary point of contact for our diverse customer base, delivering empathetic and efficient solutions in English and Bahasa Indonesia while maintaining a strong commitment to service quality.

This fully remote role offers the flexibility to work from anywhere in Indonesia and contribute to a globally recognized brand.

Qualifikationen

• Bilingual proficiency in English and Bahasa Indonesia is mandatory.
• Experience in customer support or call center is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.

Aufgaben

• Provide high-quality customer support via phone, email, and chat.
• Address inquiries, troubleshoot problems, and provide accurate information.
• Resolve issues with first-contact resolution where possible.
• Document all interactions in the support system.
• Escalate complex issues to internal teams when needed.
• Contribute to knowledge base with articles and FAQs.
• Identify trends and provide feedback to improve products.

Kenntnisse

Bilingual communication

Customer support

Phone/email/chat support

Problem solving

Remote work

Time management

Helpdesk software

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Helpdesk software

Jobbeschreibung

WhatJobs Direct is seeking exceptional individuals to join our fully remote team as Bilingual Customer Support Representatives. You will be the primary point of contact for our diverse customer base, delivering empathetic and efficient solutions in English and Bahasa Indonesia while maintaining a strong commitment to service quality.

This fully remote role offers the flexibility to work from anywhere in Indonesia and contribute to a globally recognized brand.