Remote Customer Service Specialist — Indonesia

Fit Hub

Batam

Remote

IDR 55,800,000 - 89,280,000

Full time

2 days ago

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Benefits offered by this job

Flexible work from home

Job summary

Fit Hub is seeking a Remote Customer Service Specialist to join its fully remote team. You will handle inquiries across Indonesia, troubleshoot issues, and provide solutions via phone, email and live chat.

This remote-first role offers flexibility to work from home while delivering high-quality support and fostering positive customer interactions. Requirements include at least 2 years in customer service, fluency in Bahasa Indonesia and English, and strong time management in a remote setting.

Qualifications

Minimum 2 years in customer service, preferably remote.
Fluent in Bahasa Indonesia and English.
Proven ability to work independently in remote environments.

Responsibilities

Handle a high volume of customer inquiries via phone, email, and live chat, providing prompt and accurate resolutions.
Diagnose and troubleshoot customer issues, documenting all interactions and solutions within the CRM system.
Escalate complex problems to appropriate departments while ensuring customer satisfaction.
Proactively identify customer needs and offer solutions to enhance their experience.
Educate customers on product features, benefits, and service offerings.
Contribute to the development and improvement of customer support knowledge base articles and resources.
Maintain a high level of professionalism and service quality in all customer interactions.